Poor Wi-Fi performance

juliuslealjuliusleal Level 1
edited September 2020 in ZenFone 5 Series
Model: ZS620KL
Firmware/APP Version: Android Pie September update
Frequency of Occurrence: All the time
Rooted: No
APP Name: Bluetooth

I noticed that ever since the Pie update my Wi-Fi got weak. Poor Wi-Fi performance and poor Wi-Fi signal. It is more noticeable whenever I put my phone in landscape mode and put my hands on both sides i.e. playing games. Last night, I was playing games when my Wi-Fi got disconnected. I had to go downstairs to go near the router. So I was there standing in front of the router playing. Everything is okay, but when I turned my back on to the router, the Wi-Fi level dropped. Yeah, dropped to the lowest level. Same spot where I was standing, I just turned my back. That's when I knew there really is a problem with Wi-Fi. I never had this experience in Oreo.


  • Hi juliusleal,

    Is your firmware version WW-
    Please try resetting your network settings and try again. (Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth)
    Could you tell me the brand and model of the WiFi router that has this problem?
    Have you tried connecting to a different router?
    Do other phones connected to this same WiFi have the same problem at the same time?
    Please show us a screenshot of your WiFi information.
    (Settings > Network & Internet > Wi-Fi > tap on the WiFi already connected to access Network info)

    Thank you :)
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