Touchpad issue on my ASUS ZenBook Flip 14 UM462DA

2

Comments

  • patriciaoliveira1174 posted on 2019/12/9 01:31
    I recently bought a unit and had the same problem...it was very disapointing... but after a BIOS upd ...

    It was just for a few hours...it's doing the same right now. Is Asus doing something about this big problem?
  • jakobbroe posted on 2019/12/9 16:45
    Thank you for that suggestion. I will try to update my bios now and hopefully it will fix the prob ...

    Unfortunately it was good just for a few hours...the problem is still here. Is Asus doing something about it?
  • patriciaoliveira1174 posted on 2019/12/10 23:46
    Unfortunately it was good just for a few hours...the problem is still here. Is Asus doing somethin ...

    Hopefully, but I think it's a hardware problem
  • Today I went to the store and changed the Asus for a Lenovo. ASUS should be ashamed of this. Asus did not make a statement or collected the equipments with the problem. This is a big no for any product of Asus from my side
  • Hey, i´ve got the same problem with my touchpad on my asus zenbook flip 14 um462ad. the mouse flips by moving around... the latest touchpad driver ist installed. i will try to install the bios update, hope it will fix the problem...
  • I still have the problem ... four months already.

    I am quite sure that there is no solution.

    I recommend that you return the seller if you are still on time. If not, the only way to start a claim.
  • I am/was planning to buy Zenbook flip um462. Is the touchpad problem solved? Kindly reply.
  • jbenitmo posted on 2019/12/18 00:17
    I still have the problem ... four months already.

    I am quite sure that there is no solution.

    Hey there! Is the touchpad issue solved in the Zenbook flip 14 UM462DA?
  • RAJU2529 posted on 2019/9/15 17:36
    same issues are happened in safe mode also.
    send pm

    Hi there! Is the touchpad issue solved in the Zenbook flip um462da?
  • gabe.kangkan posted on 2020/1/10 07:39
    Hi there! Is the touchpad issue solved in the Zenbook flip um462da?

    sorry that I dont know ya, because I am not using it
  • Last edited by gabe.kangkan on 2020/1/10 10:00
    RAJU2529 posted on 2020/1/10 09:54
    sorry that I dont know ya, because I am not using it

    Where did you buy the laptop from? Amazon? If you don't mind, which seller?
  • Last edited by RAJU2529 on 2020/1/10 13:43
    gabe.kangkan posted on 2020/1/10 10:29
    Where did you buy the laptop from? Amazon? If you don't mind, which seller?
    I bought the laptop in offline store in Bangalore city.
    I have Vivobook 15 R542UQ-DM123 with Bios X542UQ.


    ASUS Exclusive Store #314, 7th main, 80Ft road, HRBR layout, Stage 1, Kalyan nagar,(Kammanhalli) Blore 560043. (Near Om Shakti Temple) PH No.09008993005

    only asus products are available direct linked with mumbai office
  • RAJU2529 posted on 2020/1/10 11:44
    I bought the laptop in offline store in Bangalore city.
    I have Vivobook 15 R542UQ-DM123 with Bios ...

    Ok, thanks. I'm planning to buy the laptop. Don't know if it's worth the risk 🙄
  • gabe.kangkan posted on 2020/1/10 12:01
    Ok, thanks. I'm planning to buy the laptop. Don't know if it's worth the risk 🙄 ...

    For my Asus FX505 model it is not yet resolved.

    I do not recommend buying an asus pc at this time. And if you want to buy it, unless it is in a store that accepts returns.

    Regards,
  • jbenitmo posted on 2020/1/15 00:27
    For my Asus FX505 model it is not yet resolved.

    I do not recommend buying an asus pc at this time ...

    Actually I had a dell inspiron 15R which had the same problem. I guess it's not manufacturer specific.
  • Last edited by matthieu.fouilloux on 2020/1/16 01:42
    blake_ASUS posted on 2019/11/19 08:21
    Dear all,
    May I know your touchpad driver version?
    The latest one is ASUS Precision Touchpad V12.0.0 ...
    hey windows poweshell says that it 'input' is an incorrect comand so i cant download the driver mys touchpad version is v10.0.18363.1
  • Luckily my story has had a happy ending.

    I claimed the store where I bought it. They sent the notebook back to Asus technical service (for the second time). The laptop returned again with the same problem.

    I claimed the store with all the documentation, emails and videos I have, and luckily they have agreed to return my money.

    Now I am enjoying an HP laptop that for now has no problems (I hope to be lucky this time).

    Regards,
  • jbenitmo posted on 2020/1/26 04:09
    Luckily my story has had a happy ending.

    I claimed the store where I bought it. They sent the noteb ...

    The laptop you were using had the model number UM462DA-AI501TS to be precise?
    And btw, did you get the hp envy x360? 😁 Just guessing.
  • jbenitmo posted on 2020/1/26 04:39
    Luckily my story has had a happy ending.

    I claimed the store where I bought it. They sent the noteb ...

    show the screenshot of powershell commands that you have entered
  • This is ridiculous, idk what to do now
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