My camera doesn't make a movie

Model: ZE620KL
Firmware/APP Version: Android 9
Frequency of Occurrence: A lot
Rooted: No
APP Name: Câmera

Hello, all the time I go take some movie my camera close and send a message of error and close. A clean the caches and stop the app but stay not running. I restart my smartphone and stay in error. What I have done.


  • Hi douglasjardimdasilva,

    We would suggest that you try clearing cache and data of Camera, and check if you have updated to the latest firmware version WW-16.0615.1908.109.
    If the problem still appears, please tell us after what actions on the phone does this problem appear.
    Please show us a screenshot of the problem.

    Thank you :)
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