laptop goes out

edited September 2020 in VivoBook
Reset OS: No
Frequency of Occurrence: Always
Model: vivobook a442ur
Description: suddenly goes out
Battery or AC: Battery
System: Windows 10

my laptop suddenly goes out when i've just start to turn it on, but the battery is 100 percent


  • Hello yangpentinghappy13,
    Please describe more.
    Before this happened, did you install any new hard disk for update anything?
    Which stage was it when your laptop went out? Have you entered the system already?
    Are you able to reboot your device ?
    Please refer to below FAQ if you can not reboot
    Thank you very much.
  • remove all external devices , cables , charger .
    press and hold powerbutton for 60 seconds.
    and then try switch on
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