Random vibration while talking on the phone

ZF Model: ZB633KL
RAM: 4G
Firmware/APP Version: Pie
Frequency of Occurrence: Almost always
Rooted: No
APP Name: Phone calls

Last edited by Beetroot on 2019/9/11 12:36

Hi. My Max 2 vibrate randomly while talking. It can be short or long vibration.
For 1 minute converstion it can vibrate several times.
It doesn't matter if data transmission is on/off or VoLTE settings is on/off or WiFi is on/off.
I read that Zb632 have the same issue.
It' very annoying.
Is it software or hardware issue?
Is it covered by warranty?

Comments

  • Is there no one having the same problem? 
  • No one?  This forum is useless.. Ok I got a clue .. settings - accessibility - vibration - touch set to OFF and it's gone for now. I think it's software bug !!! 
  • Last edited by johnsmith908412 on 2019/9/23 17:15

    Heyy,

    It's possible you have an app set up for Sound notifications but have the Badge, Alert Style, and Notification Center settings switched off. To check the notification settings for your apps, go to Settings > Notification Center. You should see a list of all of the apps on your device that support Notifications.

    Thanks and Regards, Shareit https://get-vidmateapk.com
  • Hi,
    Thanks for replay. I checked notifications. I'm not sure what you mean. I'm using the same apps on two phones Asus Max 2 and Moto G5S and the same notifications settings. There's not much of them. The problem is only on Max 2. The solution I wrote before is working and vibrations are gone.
  • Hi Beetroot

    We are sorry to hear that you are having this issue.
    What's your phone’s firmware version (Settings > About phone> Build number)
    Please kindly test it under safe mode. (safe mode: https://www.asus.com/support/faq/1005163)

    Please help to confirm,thank you:)
  • Hi Selena,
    Thank you for your attention.
    My build number you can check on first photo.
    I checked under safe mode and it doesn't help.
    When I talk on the phone and the screen is off there are random vibrations. It doesn't matter if I touch the screen with ear, fingers or not.
    The problem is gone when I disabled vibration in settings - accessibility - vibration - touch response (second photo, sorry in polish).Vibration when call or notifications I left on. There's no doubt that it's software bug.
    Best regards.
  • Beetroot posted on 2019/9/19 15:43
    Hi Selena,
    Thank you for your attention.
    My build number you can check on first photo.

    Hi Beetroot

    Can you help me confirm that phone is up to date? The latest version for ZB633KL is WW-16.2018.1908.48.
    Could you help us clarify whether this problem is still appearing in the latest firmware version

    We have already reported this issue back to our tech team
    We will get back to you if there is anything coming up.
    Thank you:)
  • Hi Selena,
    Unfortunately my phone doesn't see any new OTA updates. I'm in Poland. Is this latest update coming to Europe? Or how to update to newest version without using OTA?
    Best regards
  • Last edited by Selena_ASUS on 2019/10/1 16:35
    Beetroot posted on 2019/9/27 14:19
    Hi Selena,
    Unfortunately my phone doesn't see any new OTA updates. I'm in Poland. Is this latest upd ...
    Hi Beetroot

    Good day
    Please go to settings>about>system update>check update
    If the update process failed, please try manual update, for instructions please refer to the link below:https://www.asus.com/support/FAQ/1009748/

    Please check the Firmware :
    https://dlcdnets.asus.com/pub/AS ... 18681400.1553248579

    Thank you:)
  • Hello to all! Selena_ASUS, I confirm this problem on the latest firmware build OPTM1.WW_Phone-16.2018.1908.48-20190816. And, as Beetroot wrote, it have been solving by disabling the touch vibration, but this action also disable vibration when the other side picked up the phone. So I think this is a bug.
  • beetbeet Level 1
    Hi Selena,


    Thank you for update which went smoothly.
    After update random vibration are gone. 
    BUT still there are single vibration when I'm talking on the phone and with screen off I touch the screen at places where buttons are (places where buttons are when screen is on). Sometimes I activate single vibration with my ear. 
    BUT it's acceptable for me. I'm satisfied.
    Thank you again. 
  • beetbeet Level 1
    Hi Selena,
    My last post seems to be lost somehow. I hope this won't. 
    I updated phone without problem.
    Now random vibration is gone.
    Sometimes when I touch the screen with finger or ear (screen off when speaking) there are single vibration. I noticed that it is when I touch the screen in places where buttons are (I mean when screen is on there are buttons keyboard, speaker...). But overall it's ok for me. Thank you again.
  • Beetroot posted on 2019/10/11 13:32
    Hi Selena,


    Hello, where did you get an update?
  • Beetroot posted on 2019/10/14 01:08
    Hi Selena,
    My last post seems to be lost somehow. I hope this won't. 
    I updated phone without p ...

    Hi Beetroot

    I'm glad that your issue has been resolved
    Thank you for sharing your solution with the rest of the forum members
    Thank you:)
  • artyom.zhurkin posted on 2019/10/8 21:24
    Hello to all! Selena_ASUS, I confirm this problem on the latest firmware build OPTM1.WW_Phone-16.201 ...

    Hi artyom.zhurkin

    Did you encounter the problem in latest version?
    Please check the update on official website.
    https://www.asus.com/Phone/ZenFone-Max-M2/HelpDesk_BIOS/

    Thank you:)
  • Last edited by artyom.zhurkin on 2019/10/15 10:25
    Selena_ASUS posted on 2019/10/15 05:57
    Hi artyom.zhurkin

    Did you encounter the problem in latest version?
    Hello, Selena! Yes, as I wrote about it. The firmware build OPTM1.WW_Phone-16.2018.1908.48-20190816 is currently the latest available version.
  • artyom.zhurkin posted on 2019/10/15 14:31
    Hello, Selena! Yes, as I wrote about it. The firmware build OPTM1.WW_Phone-16.2018.1908.48-20190816 ...

    Hi artyom.zhurkin

    Good day
    Would you please help to check the message in box and kindly respond if possible.

    Thank you:)
  • I have same issue ,we can't do nothing , if we just hold closely to ear it just vibrates randomly , we thought some other call coming up ❕
  • Hi. My Max 2 vibrate randomly while talking. It can be short or long vibration.

    For 1 minute converstion it can vibrate several times.

    It doesn't matter if data transmission is on/off or VoLTE settings is on/off or WiFi is on/off.

    I read that Zb632 have the same issue.

    It' very annoying.

    Is it software or hardware issue?

    Is it covered by warranty?


    It's possible you have an app set up for Sound notifications but have the Badge, Alert Style, and Notification Center settings switched off. To check the notification settings for your apps, go to Settings > Notification Center. You should see a list of all of the apps on your device that support Notifications.


    Thanks and Regards,

  • Hi I'm blogger check out my website 

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Is your model ZB633KL?

    2. Your current firmware version

    Settings>System>About Phone>Software information

    If you try to update to the latest version, does the issue still persist?

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    5. If the issue persists, please provide me a video for further checking.

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