Right PIN doesn't unlock the screen after battery runs off
ZF Model: ZB553KL
RAM: 4G
Firmware/APP Version: WW_Phone-15.0400.1907.513-0
Frequency of Occurrence: twice
Rooted: No
APP Name:
Last edited by jethinho on 2019/9/7 03:16
The energy of the battery runs off and I connect ithe device in a power supply. After some minutes I turn on the device and I try to put the pin number, but I receive a "incorrect pin number" message. I'm sure the pin I'm putting it's right. It's the second time I had to do a hard reset my device because that. For some reason the PIN are being lost after the device turns off. But this doesn't happen everytime the battery runs off.
RAM: 4G
Firmware/APP Version: WW_Phone-15.0400.1907.513-0
Frequency of Occurrence: twice
Rooted: No
APP Name:
Last edited by jethinho on 2019/9/7 03:16
The energy of the battery runs off and I connect ithe device in a power supply. After some minutes I turn on the device and I try to put the pin number, but I receive a "incorrect pin number" message. I'm sure the pin I'm putting it's right. It's the second time I had to do a hard reset my device because that. For some reason the PIN are being lost after the device turns off. But this doesn't happen everytime the battery runs off.
Comments
We're afraid we are not seeing this same situation on our ZD553KL right now.
Could you check if this problem is also appearing in the latest firmware version WW-15.0400.1909.516?
If it is, could you tell us the battery level this problem happens in?
Thank you