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Hotspot connected but no internet access

v_lasquibar
Star I

‎09-02-2019 02:32 PM

ZF Model: ZC554KL
RAM: 3G
Firmware/APP Version: WW_ZC554KL_15.2016.1907.519_20190724
Frequency of Occurrence: always
Rooted: No
APP Name:

Hi, Since last firmware update (about 2 weeks ago), sharing internet connection doesn't work. I have configured a hotspot, and I've used it to provide internet connection to a laptop and to an iphone. In both cases, the device is connected to the wifi network, but don't have internet access. I've tried it with 2 different laptops with Windows 10, with same results. I've tried starting the phone in Safe Mode, with same results. I also tried to share internet connection using both USB and bluetooth, with same results (no internet access in the laptop). Could you please help me? Best regards, Venancio Lasquibar
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10 REPLIES 10

v_lasquibar
Star I

‎09-05-2019 10:12 AM

Hi, I've reset the phone to factory default settings, and Hotspot is not working. Any idea? KR, Venancio Lasquibar
0 Kudos

v_lasquibar
Star I

‎09-07-2019 01:31 AM

Hi, Next update: I have another ZC554KL. I've installed Android 9 on it and Hotspot works. Everything points to a firmware error. And ASUS support keep silent... Best regards, Venancio Lasquíbar
0 Kudos

ServiceH_ASUS
Star III

‎09-10-2019 02:45 AM

Hi v.lasquibar Sorry for our late reply. Thanks for your feedback We have already reported this issue back to our tech team We will get back to you if there is anything coming up. Thank you :)
0 Kudos

rlvddoes
Star I

‎09-11-2019 06:09 AM

I have the same issue ever since the phone is on 8.1.0 A temporary solution for me is to reset network completely. 
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