Hotspot connected but no internet access

edited September 2020 in ZenFone Max Series
ZF Model: ZC554KL
Firmware/APP Version: WW_ZC554KL_15.2016.1907.519_20190724
Frequency of Occurrence: always
Rooted: No
APP Name:

Since last firmware update (about 2 weeks ago), sharing internet connection doesn't work. I have configured a hotspot, and I've used it to provide internet connection to a laptop and to an iphone. In both cases, the device is connected to the wifi network, but don't have internet access. I've tried it with 2 different laptops with Windows 10, with same results. I've tried starting the phone in Safe Mode, with same results. I also tried to share internet connection using both USB and bluetooth, with same results (no internet access in the laptop).

Could you please help me?

Best regards,

Venancio Lasquibar


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