4G blocked since jully update

edited September 2020 in ZenFone Max Series
ZF Model: ZE554KL
RAM: 4G
Firmware/APP Version: WW_ZC554KL_15.2016.1907.519_20190724
Frequency of Occurrence: several times per day
Rooted: No
APP Name:

Hello,
Since last update I experimenting trouble with internet connection, the 4G flag is shown but got no internet, have to do an OFF/On off data to get them back immediatly


This is really boring as I cannot know if i'm connected or not and i'm loosing notifications

Thanks in advance

Comments

  • Hi ryleii

    We are sorry to hear that you are having this issue.
    Could you provide your telecommunications.
    Please check it in safe mode. (https://www.asus.com/support/faq/1005163)
    Does this problem appear when you in other different location?
    Please try to use other different sim card for a check.

    Thank you:)
  • Hello,

    Could you provide your telecommunications. -> what does that means ??? Telecom operator ?

    Please check it in safe mode -> I tried but it's just unusable, I can't even get a keyboard I only have access to google voice (tried to change that in google keyboard settings, but the Zen UI keyboard is disable and it's impossible to activate it)

    Does this problem appear when you in other different location? -> yes

    Please try to use other different sim card for a check. -> Don't have another sim card or do you mean sim slot ?

    thanks
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  • Hi is it possible to get an answers to simple question so I can provide you information ?
    This Issue is very bothering !

    thanks
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