Camera remains Partially Unfocused Level 1
edited September 2020 in ZenFone 4 Series
ZF Model: ZE554KL
Firmware/APP Version: Android 8.0
Frequency of Occurrence: 100%
Rooted: No
APP Name: Asus camera app

Last edited by on 2019/8/24 20:06

Hi there,

When I focus down on a newspaper (for example... Can be a textbook page, or an A4 sized paper), it does not fully focus.

Camera is set to automatic (i.e. not Pro mode), and this is the result (Please see attached photos).
  • Photos are of a newspaper (flat) on the ground.
  • 1.jpg - When focused normally, it focuses on the middle, the left side (especially the top left) does not focus.
  • 2.jpg - When focused on the top left, everything does not focus; this is a flat page on the ground.

Please remember, this is a FLAT page on the ground. Photos are taken straight down (90 degree angle!). The camera has trouble focusing.
  • When focusing in the middle (1.jpg), the left side (especially the top left) is horribly out of focused, compared to the middle and the right side.

Is this a bug? Or a camera hardware fault? Is there a software fix, or must it get repaired (service center)?


  • это дефект камеры. У меня так же
  • Did you phone put it on a motorcycle for navigator?
  • Hi,

    Is this problem also appearing in other third party camera apps?
    Does this problem appear in the latest Oreo firmware version WW-15.0610.1907.32?
    Please try clearing cache and data of the camera and check again.

    Thank you :)
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