No Public Mobile connectivity in Canada

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW_16_0615_1907_105
Frequency of Occurrence: Always
Rooted: No
APP Name:

Public Mobile carrier in Canada cannot be achieved due to 2 reasons:

- There is no APN definition in the Zenfone 5 firmware
- Zenfone 5 firmware does not allow adding custom APNs

A temporary workaround is to run an app floating on the Internet, but this issue needs to be fixed in the phone firmware.

Comments

  • Hi temerkhanov,

    We would suggest that you reset your APN settings:
    Settings > Mobile network > Access Point Names > Tap three dots on upper right > Reset to default.
    If the problem still appears, please show us a screenshot of the error.
    Please also show us screenshots:
    1) Settings > Mobile network > Access Point Names
    2) Settings > Mobile network > Access Point Names > Tap the APN with the dot beside.

    Thank you :)
This discussion has been closed.