edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: firmware ww.16.0615.1907.105
Frequency of Occurrence: every day every time
Rooted: No
APP Name: (Wi-Fi)

Dear Asus
The signal connection (Wi-Fi) of the phone is disconnected every day and every time. After a few seconds, it reconnects and sometimes the connection is disconnected this [color=rgb(0, 0, 0)]more than 10 same problems each day[/color]. please help me Asus


  • Hi guccukihsanmehmet01,

    Please try resetting your network settings and try again. (Settings > Connections > More > Network settings reset.)
    Could you tell me the brand and model of the WiFi router that has this problem?
    Have you tried connecting to a different router?
    Do other phones connected to this same WiFi have the same problem at the same time?
    Please show us a screenshot of your WiFi information.
    (Settings > Network & Internet > Wi-Fi > tap on the WiFi already connected to access Network info)
  • RitaRita Level 1
    1. Location, disable wi-fi, bluetooth scanning
    2. Wi-fi preferencess, turn off automatically
This discussion has been closed.