Hi mamalisa42016,
We would suggest you check if the firmware is the latest: WW-16.0615.1907.105
Could you tell us more about how the screen stops?
Does it appear after any specific actions?
Could you show us a short video of the problem?
To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.
Thank you 🙂
