Why is my phone screen stop when am using

edited September 2020 in ZenFone 5 Series


  • Hi mamalisa42016,

    We would suggest you check if the firmware is the latest: WW-16.0615.1907.105
    Could you tell us more about how the screen stops?
    Does it appear after any specific actions?
    Could you show us a short video of the problem?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thank you :)
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