proximity sensor problems during calls

edited September 2020 in ZenFone 4 Series
proximity sensor problems during calls. Screen does not turn off with face close to sensor


  • Hi juniobatista07,

    When this problem appears, do you have earphones plugged in? Are you using the phone's receiver and earpiece?
    Does this happen to the preloaded phone app?
    How often does this problem appear?
    Please tell us your firmware version and phone app version.

    Thank you :)
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