no radio

edited September 30 in ZenFone 5 Series
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I have a zendone 5 lite, with the last update od the sofware my radio doesn't work and so the Bluetooth when I want to hear music on the speaker
can you help please. thanks

Comments

  • Hi tborbon,

    Do you have the wired earphones plugged in when you are trying to listen to the radio?
    Please make sure you have the wired earphones plugged in to allow it to be used as the radio's antenna.

    If the problem still appears, please tell me how you performed the steps, and how the error occurs.
    Thank you :)
  • I upgraded to Android 9 and my FM radio doesn't work either.  I did discover, however, if you press and hold the headset Play/Pause button for several seconds while the radio app is open, audio will return.  You may have to do this twice.  


    The problem seems to be audio related because the FM tuner will scan and locate stations, but with no sound.  Holding the headset Play/Pause button for a few seconds solved the problem for me. That said, it's just a work-around for the problem.  


    I've tried this with the ASUS-provided headset and another non-ASUS headset and this trick worked for both.  Hopefully a future software or OS update will fix this.


    See if that helps.
  • I wonder if there's a conflict between apps. I started the FM radio (headphones connected) and as usual there was no sound. On a whim I opened my Amazon Alexa app, tapped the button to wake up Alexa for voice commands, and the FM Radio audio started playing. I believe that's why a long press on the headset Play/Pause button starts the Radio audio: it activates Alexa's voice recognition.
  • Aconteceu exatamente a mesma coisa comigo! Há um conflito entre o microfone de comandos do Google e a rádio.
    Se abrir o app da rádio, abrir após o Google assistente e fechar, a rádio funciona 
  • jmkulbeth posted on 2019/8/7 04:34
    I wonder if there's a conflict between apps. I started the FM radio (headphones connected) and as u ...

    Hi jmkulbeth,

    Thanks for your information.
    Please check your PM for a message I have sent you.
    Thank you :)
  • felipemspindler posted on 2019/8/7 10:25
    Aconteceu exatamente a mesma coisa comigo! Há um conflito entre o microfone de comandos do Google e ...

    Hi felipemspindler,

    To avoid any possible misunderstanding, we would suggest you describe your inquiry in English.
    Thank you for your help. :)
  • Last edited by graybison on 2019/8/16 00:08

    Identical problem with Zenfone 5Q (5 Lite): Upgraded via OTA download from Asus from Android 7 (Nougat) to Android 9.0 (Pie). Then FM Radio stopped working. However, if the phone is rebooted in Safe Mode, then the FM Radio does work. So I agree, this is an app causing a software conflict. Unfortunately, I have been unable to determine which app is the problem. Yes, this occurs with the stock Asus supplied headphone and any other headphone. Easy work-around for me is to activate the screen saver (depress power button briefly), which activates audio, then speaker/headphone both work with radio until quiting from FM Radio. If starting the FM Radio again, must do the screen saver activation again for there to be FM Radio audio. This issue is reproduceable.
  • por que mi zenfone 5 lite no tiene ni siquiera la aplicacion de radio fm ... esta actualizado a la ultima version

This discussion has been closed.