Freezing Problems

edited September 2020 in ZenFone 5 Series
Its a true pleasure using your products its been satisfaction experience.
Lately i received a system update included Google Security update.
Since the update has been successfully installed, The Asus Gallery Application started freezing frequently Everytime i unlock it with AppLock function via fingerprint can you help out patch it or fix it please?
Appreciating your quick reply, Thank you.


  • Greetings.
    Lately i have received a system update including Google Security Update.
    Since that update successfully installed on my device a problem appeared with the AppLock function, I have always loved unlocking my applications with my fingerprint but now after the update, eachtime i use it, The Application Freezes frequently and doesn't unlock.
    Please release a patch or fix it.
    Appreciating your quick respond.
    Your Loyal Customer : Mustafa.
  • I have the same problem using app lock
  • Last edited by Jei_ASUS on 2019/8/1 15:18

    Hi moustafazouzou1998,

    Kindly provide your firmware version and Gallery app version.
    Settings > System > About Phone > Software information

    Could you show us a short video of the process?
    To share videos, please upload it to ASUS WebStorage ( and share the link with us.

    Thanks for your help :)
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