MESSAGES problems

castrojeron25castrojeron25 Level 1
edited September 2020 in ZenFone 5 Series
Model: ZC600KL
Firmware/APP Version: Pie
Frequency of Occurrence: Many times
Rooted: No

I cannot send any messages to any of my contacts. This happened many times and i cannot even reply. Please fix it!!!! ty


  • Last edited by Jei_ASUS on 2019/8/2 14:05

    [email protected],

    Kindly provide your firmware version:
    Settings > System > About Phone > Software information

    Could you tell us are you using one SIM or two SIMs?
    Please tell me the operator of your SIMs.
    Have you checked with your operator about this problem?
    Please try clearing cache and data of the Messages app.
    Please try removing/inserting your SIM card.
    Please try putting your SIM into other phones, to check if messages could be sent normally.
    Please also try putting other SIMs into your phone, and check if messages could be sent normally.

    Thanks for your help :)
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