WiFi connection

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: Android 9
Frequency of Occurrence: First time
Rooted: No
APP Name:

I'm trying to connect my phone to the WiFi at the hotel. The router redirects me to a web page to log in, but I can't complete the operation. The web page shows the following message: error: no mac detected error!! cannot find ethernet. please restart your browser and try again
I've tried to reboot my phone, and toggle my WiFi, but nothing seems to work. My wife has a zenfone 2 which connects without problems. Is there anything I can do?


  • Hi mariobev,

    Is the problem still appearing right now?
    We would suggest you check if the problem is still appearing in the latest firmware version WW-16.0615.1907.105.

    Thank you :)
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