Wifi calling missing.

edited September 2020 in Others
Firmware/App Version:
Frequency of Occurrence:
App Name:

Just changed out my internet system and my phone chip. Now I cannot connect to mobile data nor call because wifi calling is simply missing from the system.


  • Last edited by Jei_ASUS on 2019/7/18 09:59

    Hi revolucionariode1932,

    Kindly provide your firmware version:
    Settings > System > About Phone > Software information

    For mobile network cannot work, we would suggest:
    1) Please try resetting your network. (Settings > Connections > More > Network settings reset.)
    2) Please tell me your mobile network provider
    3) Please show me a screenshot of the signal strength when the problem appears.
    (Settings > System > About phone > Status > SIM status)
    4) Please change to another SIM card by another network provider, and check if the problem still appears.
    Please also put your SIM card into other phones and check if the problem appears.
    5) What kind of location does this happen? Are you in any building/ on a transportation/ in the basement/indoors or outdoors?
    Please check in other locations as well.

    For wifi calling, it may depend on whether your device supports wifi calling with your carrier.
    Please tell us your carrier and we may take a look for you.

    Thanks for your help :)
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