ZenUI update not working

edited September 2020 in ZenFone 4 Series
ZF Model: ZD553KL
Firmware/APP Version: WW_1.0400.1707.140_20170711
Frequency of Occurrence: 2
Rooted: No
APP Name:

Last edited by zahranaderi94 on 2019/7/11 15:48

I accidenatlly clicked on system update in my zenfone 4 selfie phone

after that for stop updating system I cleared downlaod mananger and fota app data
now my system update not working and I can't download any update
how can I solve this problem?


  • There is nobody to answer my question?
  • Hi zahranaderi94,

    Could you help us clarify your firmware version?
    Kindly provide your firmware version:
    Settings > System > About Phone > Software information

    Which version are you trying to upgrade to?
    Please screenshot your download manager and FOTAservice app info for us.
    Settings > Apps & notifications > See all apps > Three dots on top right > Show system > Download Manager & FOTAService

    Please also check your PM for a message I have sent you.

    Thanks for your help :)
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