Nav Bar isnt transparent in Home

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 4G
Firmware/APP Version: 5.5.2.47_190509
Frequency of Occurrence: Always
Rooted: No
APP Name: ASUS Launcher

my nav bar still black when I stay in Home, I tried to change the wallpaper, reset the home app, but the problem stills, What can i do?

Comments

  • Hi gocr_mich,

    Thank you for your feedback.
    We have checked with the relevant team about this.

    We would need the following information if possible:
    Kindly provide your firmware version and app version:
    Settings > System > About Phone > Software information
    Please show us screenshots of: (1)Home screen settings: tap and hold the home screen > Preferences > Home screen
    (2) Display settings: Settings > Display
    (3) Navigation bar settings: Settings > Display > Navigation bar.

    Could you recall did any action on the phone cause this situation to appear?
    Does the black navigation bar only appear on home screen, and doesn't appear in other apps?

    Thanks for your help :)
  • Jei_ASUS posted on 2019/7/12 01:49
    Hi gocr_mich,

    Thank you for your feedback.

    Hi, I share with you the screenshots, thanks
  • Jei_ASUS posted on 2019/7/12 01:49
    Hi gocr_mich,

    Thank you for your feedback.

    And I just updated the phone with the lastest updates.
    The black nav bar only appears in home app. thanks
  • Last edited by Jei_ASUS on 2019/7/15 10:19
    gocr_mich posted on 2019/7/15 01:54
    And I just updated the phone with the lastest updates.
    The black nav bar only appears in home app. ...
    Hi gocr_mich,

    Thanks for your reply.
    Could you try pinning the navigation bar > then unpin the navigation bar (marked red below), and check if this can improve the problem?
    Attachment not found.
    Thank you for your help :)
  • Jei_ASUS posted on 2019/7/14 18:15
    Hi gocr_mich,

    Thanks for your reply.

    My nav bar stills black in Home :(
  • gocr_mich posted on 2019/7/16 05:12
    My nav bar stills black in Home
    Hi gocr_mich,

    Could you show me a screenshot of the app scaling settings?
    Settings > Display > App scaling.

    Could you recall what kind of process caused this issue to occur? If yes, could you show me a short video of the process?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thanks for your help :)
  • Jei_ASUS posted on 2019/7/23 23:48
    Hi gocr_mich,

    Could you show me a screenshot of the app scaling settings?

    Hi, sure.

    I only updated the firmware of my phone via OTA...
  • gocr_mich posted on 2019/7/25 00:44
    Hi, sure.

    I only updated the firmware of my phone via OTA...

    Hi gocr_mich,
    Could you show us a screenshot of the App scaling settings?
    Could you recall what kind of process caused this black navigation bar to appear?
    Thank you :)
    Attachment not found.Attachment not found.
This discussion has been closed.