unlock app not working

Model: ZA550KL
RAM: 2G
Firmware/App Version: Android 8.0.0 WW_ZA550KL_15.01.1905.123_20190522 - app version: 9.0.0.3
Location:
Frequency of Occurrence:
Rooted:
App Name: Unlock Device Tool
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201907/09/111401n0ccdjyt1v19t1xj.jpg

Unlock tool app doesn't work.

I can install, then open the official app released by Asus for ZA550KL on the official download page, however after checked the two boxes and pressed the unlock button I get "Failed to unlock device, please try again later" (screenshot provided).
I'm trying since 3 weeks ago but no way.
The app 9.0.0.3 since 05/2018 is still there.

I've bought this specific phone from Asus because I learned that an official unlock procedure with a specific app was provided. And now I'm stuck.

The support is informed since 25th june 2019, but nothing was done.

How can I solve the issue? Did somebody here succeeded?

Comments

  • Hi azzullosedici,

    Please check your PM for a message I have sent you.
    Thanks for your help :)
  • Thank you Jei_ASUS!
    PM replied with the requested info!
    Hope to get a solution soon.. :D

    Have a nice day
  • azzullosedici posted on 2019/7/18 17:40
    Thank you Jei_ASUS!
    PM replied with the requested info!
    Hope to get a solution soon..

    Hi azzullosedici,

    Thank you for your reply. :)
    The relevant team is looking into the problem.
    We will provide you the information once we receive any news on this.
    Have a nice day to you too :)
This discussion has been closed.