Headphones error

lehoaduyloc97lehoaduyloc97 Level 1
edited September 2020 in ZenFone 5 Series
Frequency of Occurrence: often when plugging in headphones
Firmware/APP Version: 16.0615.1905.102
Model: ZE620KL
APP Name:
Rooted: No

Mic error when using gaming headphones or being out of text to start google assistant does not understand the reason


  • Hello Duyloc,

    Good day.
    Have you pressed the mic button accidentally when plugging in the headphones?
    Please try to restore the Google app to default settings.
    ( settings > apps & notifications > see all apps >Google > storage & memory >clear storage & cache)
    Please to check there's debris stuck in the jack.
    Also, I suggest you can use another headset for a check.

    Thank you.
  • Last edited by Duyloc on 2019/7/9 00:16

    I tried the headset according to the phone and reworked the google app that has also been reset but that situation still occurs
  • Hello Duyloc,

    Thanks for your kindly reply.
    Could you help me to use the stock earphone for a check?
    Please also check this matter under safe mode.
    In safe mode, only the factory pre-installed applications will be loaded.
    For instructions, please refer to the link below:

    If this problem still appears, please kindly let me know. Thank you.
This discussion has been closed.