No cellular data connection, but hotspot works

edited September 2020 in Others
Model: ZD551KL
Firmware/APP Version: WW_21.40.0.1923_20161027
Frequency of Occurrence: Anytime
Rooted: No
APP Name:


My Zenfone Selfie's cellular data doesn't work. Most apps says that there is no internet, or says that the connection timed out (in a short time.) However, the hotspot could still connect to the internet (any device connected to it could access the internet.) The Wi-Fi still works like normal.

Can anyone help me?


  • Hi phatriwiwuu,

    Please show us a screenshot of the error. We would also suggest:
    1) Please try resetting your network. (Settings > Connections > More > Network settings reset.)
    2) Please tell me your mobile network provider
    3) Please show me a screenshot of the signal strength when the problem appears.
    (Settings > System > About phone > Status > SIM status)
    4) Please change to another SIM card by another network provider, and check if the problem still appears.
    Please also put your SIM card into other phones and check if the problem appears.
    5) What kind of location does this happen? Are you in any building/ on a transportation/ in the basement/indoors or outdoors?
    Please check in other locations as well.

    Thank you :)
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