WiFi not working please help

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: 16_0615_1905_102
Frequency of Occurrence: Always
Rooted: No
APP Name:

Installed the Google security patch last night and now my wifi is non functional. I've subsequently lost all my data and contacts trying g to resolve problem because of a factory reset
Please help asap I use my phone for work


  • Hello keemrx80,

    Good day.
    Do you mean you've factory reset but the WiFi is still not working?
    Can you find the SSID in the WiFi list? Does this problem appear if you connect another router?
    Please try to reset the network settings for a check. Or Please try to reset your router.
    (settings> system > reset options> reset the WiFi, mobile & Bluetooth)

    Thank you.
  • I've had to roll back the Android update 
  • Hello keemrx80,

    Thanks for your reply.
    Do you still encounter this problem?

    Thank you.
  • Is there something known that WLAN + Mobile Data Traffic shuts down in Standby after every Update?
    Have to reset Network Preferences after every single Update....and then its fixed and internet works in standby again..... until the next update appears.
This discussion has been closed.