Bluetooth doesn't work well with rog strix fusion 700

edited September 30 in ROG Phone
Model: ZS600KL
RAM: 8G
Firmware/APP Version: Latest firmware
Frequency of Occurrence: every time I use both
Rooted: No
APP Name:

Hello !


So when I bought the ROG phone I thought why not get a Wireless ROG Headset to match with it and so I did get a ROG STRIX Fusion 700 on amazon.

The problem is that whenever I pair them up sometimes the sound just turns off completely and so I can't listen to music, take calls or go on netflix...
It seems that it happens when the mobile network has some fluctuations (like going from 4G+ to 4G or else ) and I could understand it with calls but with music that is saved on the phone not really or even games that doesn't need for me to use mobile Data, still no sound ...

I tested it at all stages of battery charge on the phone and Headset but nothing changes at all....

I go to work in about an hour and a half, 15minutes walking to the train station = no sound at all, waiting for the train ? still no sound. I get some sound after 10 minutes in the train and it goes back off as soon as I get into the subway/underground...

The funny part ? both devices are bluetooth paired and less than 1 meter away from one another....

Comments

  • Hi fleodanj,

    Please try clearing the pairing history and repair the bluetooth device again.
    Please try pairing your headset to other phones and check if the problem appears.
    Please also try pairing other headsets to your phone and check if the problem appears.

    If the problem still appears, kindly help me with the below questions:

    Whenever I pair them up sometimes the sound just turns off completely
    --> Is the bluetooth disconnected when this happens? Is the music stopped or playing?
    Does this happen immediately after pairing?

    with music that is saved on the phone not really or even games
    --> Could you tell me which music and gaming apps, and their app versions?
    Is there any error that can be seen on the phone? Or just no sound from your Bluetooth headset?

    15minutes walking to the train station = no sound at all, waiting for the train ? still no sound.
    --> Have you checked the network strength? Does it appear on apps with no mobile data needed as well?
    Are you connected to WiFi or 4G?

    Thank you :)
  • - Please try clearing the pairing history and repair the bluetooth device again.

    Did it, seems to work without moving, have to try while going to work (the headset had no battery left so I had to charge it today)

    - Please try pairing your headset to other phones and check if the problem appears.

    Havent got any other phones to do that around me

    Please also try pairing other headsets to your phone and check if the problem appears.

    Had bought a Cowin E7 on amazon initially and returned it because I had music jumping forward or cutting off completely in the same conditions I used the Rog Phone and Rog Headset. (not to mention the poor quality of sound from the Cowin, it's cheap and I understood why pretty quickly)


    If the problem still appears, kindly help me with the below questions:

    Whenever I pair them up sometimes the sound just turns off completely
    --> Is the bluetooth disconnected when this happens? Yes Indeed

    Is the music stopped or playing? On the phone it is playing (through google play music)

    Does this happen immediately after pairing? Unfortunately Yes

    with music that is saved on the phone not really or even games

    --> Could you tell me which music and gaming apps, and their app versions?

    All the latest versions of : Google play music / Netflix / Mad Dex 2 / Yu-gi-oh duel links / Marvel Strike Force / Rayman Adventures / Space wolf and a few other games


    Is there any error that can be seen on the phone?Nope

    Or just no sound from your Bluetooth headset? Yep

    15minutes walking to the train station = no sound at all, waiting for the train ? still no sound.

    --> Have you checked the network strength? It fluctuates a lot during the train part (45/50 minutes)

    Does it appear on apps with no mobile data needed as well? It does (I guess Google Play Music doesn't need data to play music saved on the phone, at least I hope so otherwise it's dumb) and it happens on any app and even during calls.

    Are you connected to WiFi or 4G? 4G and I don't see why it would play a role for music (again unless Google play music needs mobile data to play the music saved on the phone which would be dumb)
  • fleodanj posted on 2019/7/3 04:51
    - Please try clearing the pairing history and repair the bluetooth device again.

    Did it, seems to w ...

    Hi fleodanj,

    Thanks for your reply.
    Could you show us a short video of the problem if possible?
    Is there no sound from your headset, but the phone shows that bluetooth is still connected? Or is the bluetooth disconnected and music stops playing?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thank you :)
  • have no means of sharing any video at the moment but no sound from the helmet with bluetooth still connected, music still playing on the phone though

    I'll know for sure tomorrow if the reset of bluetooth pairings worked
  • fleodanj posted on 2019/7/4 03:29
    have no means of sharing any video at the moment but no sound from the helmet with bluetooth still c ...

    Hi fleodanj,

    Thanks for your reply.
    I will update this information to the relevant team as well. :)
  • I confirm it didn't solve the problem, as soon as Ieft my appartment the sound was gone
  • fleodanj posted on 2019/7/5 01:17
    I confirm it didn't solve the problem, as soon as Ieft my appartment the sound was gone

    Hi fleodanj,

    Thanks for clarifying that. The relevant team is looking into the problem now.
    If there is any news we will notify you immediately.
  • fleodanj posted on 2019/7/5 01:17
    I confirm it didn't solve the problem, as soon as Ieft my appartment the sound was gone

    Hi fleodanj,

    Please check your PM for a message I have sent you.
    Thank you :)
  • Asus phones always seem to have a problem with Bluetooth which no other phones have. I suspect it is due to their crappy firmware. The admins will PM you, ask for a bunch of useless information, ask for videos of the problem, but it will not get resolved. In my case, they even said it was my car's fault and I should change my car. I changed my phone instead and never had the problem again.
  • Hey. Does the headset need any other apps to function? Like creative's error generator? 
    If so you need to eneble said app to work with asus's battery saver app killer shit.
  • Last edited by SZENTI on 2019/10/7 15:06

    Also try changing this. 
    I have attached a screenie.
    Picking 1.4 fixes car Bluetooth isses sticking to 1.6 usually most new headset issues.
  • If your car bt thingi is old xD 1.3 to go xD
This discussion has been closed.