Homescreen scale problem

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 4G
Firmware/APP Version: Android 9
Frequency of Occurrence: First time
Rooted: No
APP Name:

Hi, I have problem with homescreen not able to fullscreen
Attachment not found.
How can I fix it?

Comments

  • Hello shadowring45,


    Good day.
    Does this problem on any wallpaper?
    Has your phone updated to the latest WW-V16.0615.1905.102?
    (settings> system > about phone > software information > build number)
    Please also help me restore the Asus Launcher to default settings and update to the latest version 5.5.2.47.

    Thank you.
  • Hello shadowring45,

    Thanks for your reply.
    Does this problem still appear if you restart the phone?
    Have you used any display settings in the system settings?
    Is there any specific way or app to trigger this problem to occur?

    Thank you.
  • Yes,when i restart phone this problem still appear.
    I think doesn't use any setting in the system setting, And I think that this problem is caused by rescaling app before lock my phone but rescaling app not working finish.
  • Last edited by Emilee_ASUS on 2019/7/10 14:26

    Hello shadowring45,

    Good day.
    Could you show me a short video about your operation of rescaling app?
    Please save your video to a cloud and paste us your public link. (e.g. Google drive or Asus Webstorage)

    Thank you.
  • Hello shadowring45,

    Good day.
    Could you show me a short video about your operation of rescaling app?
    Please save your video to a cloud and paste us your public link. (e.g. Google drive or Asus Webstorage)
    Also, please show me your screenshot of app scaling settings.
    Thank you.
  • shadowring45 posted on 2019/7/5 00:49
    Yes,when i restart phone this problem still appear.
    I think doesn't use any setting in the system s ...

    Hi shadowring45,

    Thanks for your reply.
    Could you try pinning the navigation bar > then unpin the navigation bar (marked red below), and check if this can improve the problem?
    Attachment not found.
    Thank you for your help :)
  • shadowring45 posted on 2019/7/5 00:49
    Yes,when i restart phone this problem still appear.
    I think doesn't use any setting in the system s ...

    Hi shadowring45,

    Could you show me a screenshot of the app scaling settings and navigation bar settings?
    Settings > Display > App scaling.
    Settings > Display > Navigation bar.

    Could you show me a short video of the process of rescaling apps that caused this issue to occur?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thank you :)
This discussion has been closed.