WiFi hotspot will not work

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version:
Frequency of Occurrence: Ongoing
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201906/29/103602tlbwvnmbr4rppene.jpg

Hi, I cannot get my laptop to access the internet through my Asus ZenFone 5z via wifi, usb or Bluetooth.

Can someone help please,?

Thank you.


  • Hello flashfire.cypher,

    Good day.
    Does this problem appear under the safe mode?
    In safe mode, only the factory pre-installed applications will be loaded.
    For instructions, please refer to the link below:

    Please also help me reset the network settings for a check.
    (settings> reset uptions> reset WiFi, mobile & Bluetooth)

    Thank you.
  • What to do if my connection isn't stability
  • Last edited by Emilee_ASUS on 2019/7/5 16:11

    Hello dornkol,

    Good day.
    Do you mean the hotspot connection is not stable?
    If yes. Is there another device nearby that you've ever connected?
    I would suggest you can try to reconnect it again.

    Thank you.
This discussion has been closed.