Game Crashing

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 1G
Firmware/APP Version: latest
Frequency of Occurrence: 1.8
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201906/23/230221qhgyh1cuxngb0yhg.jpg

rules of survival crashing
in game

Comments

  • Hello pipoyskey

    Good day.
    Does this problem only appear during playing the rules of survival?
    Is your firmware currently on the WW-90.11.162.72?
    (settings> system > about phone > software information> build number)

    Please kindly restore the app and reinstall it for a check.
    ( settings > apps & notifications > see all apps > rules of survival > storage & memory >clear storage & cache )

    Thank you.
  • i've done all of that. Still nothing happens..the games still crashing
  • my latest frimware is WW_12_0619_1810_73 
    Please help me with this. I want play it 
  • Hello pipoyskey

    Could I check with you again whether your device is ZS620KL?
    Does this problem only appear during playing the rules of survival?
    I don't find out this problem in the latest system version WW-90.11.162.72, rules of survival ver.1.281908.287078 on ZS620KL.

    Thank you.
  • Game crashing is a common issue which may happen due to many reasons like server fault, device issue and gaming app itself also can check windows 10 startup folder for the solution.
This discussion has been closed.