Can't update driver for asus ze554kl for laptop

edited September 2020 in ZenFone 4 Series
ZF Model: ZE554KL
RAM: 6G
Firmware/APP Version: Version WW_15.0610.1901.22
Frequency of Occurrence: every time I connect to my laptop
Rooted: No
APP Name:

my laptop (an asus k555u lol ) won't recognize my zenfone 4 phone.it kept naming my phone as either MTP or SDM660-MTP _SN6F28A53A.


tried updating the drivers but it still won't work. other phones have connected to my laptop by mine won't.
any possible solutions I could try..?

I tried updating the driver manually but it kept saying that the install class isn't valid.

thank you for answering

Comments

  • Hi patriciajavier44,

    We would suggest you check the article below:
    Device not detected when connected to PC
    https://www.asus.com/support/FAQ/1011564/

    If the problem still appears, please update to version WW-15.0610.1905.28 and check again.
    Kindly show us the error message screenshot, and try pairing with other PCs and check again.

    Thank you :)
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