Poor WIFI performance

edited September 2020 in ZenFone 5 Series
Model: ZS620KL
RAM: 6G
Firmware/APP Version: WW-90.11.162.72
Frequency of Occurrence: always
Rooted: No
APP Name: Speedtest

Last edited by skr13_Q6K4 on 2019/6/15 11:33

I received my 5Z yesterday, almost perfect, expect wifi performance which is poor.
I have a 100/10 Mbps connection.

On 5GHz is average, still can get 90-95 Mbps when close(1m) to router, on 2.4Ghz, it's half of speed, 45-50MBps, no matter the distance.
Had Galaxy S7 before and always max speed when close to router.
Must be hardware problem that users reports on forums.
Thinking of return the phone ASAP.

Comments

  • Last edited by Emilee_ASUS on 2019/6/17 10:04

    Hi skr13_Q6K4,

    Good day.
    Could you show me below information let our tech team to further analyze?
    (1.) network connect speed compare screenshots
    Could you also check this matter on another app? (e.g. "Network Cell Info Lite" app)
    (2.) the brand and model of your router
    (3.) WiFi network details of your SSID
    (4.) Does this problem appear if you connect to another router?

    Thank you.
  • Last edited by skr13_Q6K4 on 2019/6/17 09:15

    Hello,

    1- 2.4GHz/5Ghz
    Attachment not found.Attachment not found.Attachment not found.Attachment not found.
    5ghz speed

    2- TP-LINK A7 V5

    3- fc1GwOQ.jpg 2.4ghz

    https://i.imgur.com/w5iSQN1.jpg 5ghz

    4- This problems appears on other networks/routers.
    2.4GHz speed is too slow
  • Same problem here. My Redmi Note 5 had a better performance WiFi connection and Mobile network as well as S7 to your Z5z. I'm also disappointed with no fix for that.
  • Emilee_ASUS posted on 2019/6/17 07:22
    Hi skr13_Q6K4,

    Good day.

    wifi performance is worst....kindly fix
  • Last edited by skr13_Q6K4 on 2019/6/17 12:04
    akkinenikrish posted on 2019/6/17 11:23
    wifi performance is worst....kindly fix

    Well, at least i know this problem isn't only on my side.
    We'll ever be a fix, or recall of faulty units?...
  • skr13_Q6K4 posted on 2019/6/17 16:29
    Well, at least i know this problem isn't only on my side.
    We'll ever be a fix, or recall of fault ...

    seems wifi prfmnc is slow cmprd to othrs intrms f receptin
  • Last edited by Emilee_ASUS on 2019/6/21 16:28

    Hi skr13_Q6K4,

    Good day.
    I apologize for not making my explanation clear.
    We would like to know the compared result on 2.4Ghz WiFi with another device, Galaxy S7.
    If it's convenient for you, could you kindly help me to use the speed test only to test the network at the same time again?

    We would appreciate your reply.
  • Hi Número13 and akkinenikrish,

    Thanks for your reply.
    Do you connect 2.4g or 5g WiFi?
    Could you also help me to use the speed test to compare with another Android Phone at the same time?
    (1.) compare screenshots
    (2.) please tell me the brand and model of another phone
    (3.) the screenshot of network details (settings> network & internet > click your SSID)
    (4.) the brand and model of your router
    (5) Does this problem appear if you connect to another router?

    Thank you.
This discussion has been closed.