Contacts Google Sync Bug

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW_16.0615.1905.100 for WW
Frequency of Occurrence: 3 or 4 times
Rooted: No
APP Name: Contacts

Hi guys im having a issue on Contacts after factory reset. When i sync the google acount for contacts, they appear randomly and sometimes dont even load.

Comments

  • Hi silvex1981,

    Good day.
    Do you mean your contacts that backup by Google does not display properly on the Contact app?
    Could you help me to restore the Contact app to default and check the "Contacts to display" settings in the app again?
    (1.) Please ensure the Contact app is currently on version 4.5.4.22.
    (2.) Click settings > apps & notifications > see all apps > Contact app> storage & memory >clear storage & cache
    (3.) Please log out your Google account and log in again.
    (4.) Click the Contact/Phone app > Contacts> 3 dots menu > settings> contacts> "Contacts to display"> tick your Google account which you prefer showing.

    Thank you.
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