ASUS - ZenTalk

fecef_figueired · ‎06-07-2019

Model: ZC553KL(Max)
RAM: 2GB
Firmware/App Version: 8.1.0
Location: Brazil
Frequency of Occurrence: Always
Rooted: Yes
App Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201906/07/173214txz38vk8dkxzd3yh.jpg
Description: Battery drain and charge detail bugged...

Charge detail function not working. Battery draining too fast even just using whatsup... Already reboot the phone and changed the power setting but didnt work. Google play service is updated to latest version too.

ServiceH_ASUS · ‎06-12-2019

Hi fecef.figueiredo If charge detail function problem is still not fix please backup phone date and factory reset. In order to exclude caused by software. Can you provide some information and screenshots regarding the battery drain issue? Please charge your phone to full before going to sleep, and leave it unused and unplugged overnight. Please capture screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight 1. Battery: settings> Battery (Device usage since full charge) 2. History details: settings> Battery> Advanced battery usage

fecef_figueired · ‎07-04-2019

Selena_ASUS posted on 2019/6/12 22:37 Hi fecef.figueiredo If charge detail function problem is still not fix please backup phone date and ...

The first screenshot is 8 hours after full charge overnight. The second is after playing clash of clans. As you can see the battery detail is bugged... And consuming a lot from a common game. Also i have already reset to factory.