Recorded sound issues

edited September 2020 in ZenFone Live Series
Model: ZB501KL
Firmware/App Version:
Frequency of Occurrence:
App Name: Asus Sound Recorder

I recorded some audio with the system recording app but once I came to listen to it I noticed several 'leaps' of the audio, which delete something like some milliseconds only, but are an issue while trying to sync this track with another one...
Can anyone tell me why and how can I get rid of this?


  • Hi uekilaw,

    Is your model ZB501KL or ZA550KL?
    If your model is ZA550KL, please tell me your firmware version and recorder app version.
    For inquiries on ZB501KL, what we would advise is that you have the unit sent in for an assessment and servicing where necessary.
    The link below will help in finding your local service center:
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