BackCase & Screen Space, and Cracked Screen!

Model: ZE553KL(Zoom)
RAM: 4GB
Firmware/App Version: N/A
Location: Izmir, TR
Frequency of Occurrence:
Rooted: No
App Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201905/31/171918lzxqu5v0l8nqbjrl.jpg
Description: ZOOM S, Case & Screen & Space = Crack

I bought my phone on May 14th, 2018.
Since I have it, on the left side, top corner and buttom corner, there is tiny space and when you are holding with your 2 fingers, you can hear and feel it.
I had been using my phone such as this since I bought it until today.
Today, on the left buttom corner, the screen is cracked inside!
I bought especially this phone, because it has Gorilla Glass 5 and a great camera with incredible battery time.
However, without dropping harming etc, the screen is cracked inside!
and the phone is still on warranty time.
Unfortunately, in Turkey, there is a huge prejudice!
If the screen is broken /cracked, does not matter wheather it is inside or outsite etc, autorisied services directly call this as USER MISTAKE, and they ask for the money!
So, for Asus, is this situation same? Your Services are also prejudiced?
You can see, hear what kind of space there is between the screen and back.
I touched the left upper corner, and after screen cracked on the left buttom side, that space dissappear!

You can watch the video

https://yadi.sk/i/5yP50Bpy0SKH3w

Comments

  • Now screen is completely dark, and I am unable to use the phone!
    And there is a national holiday here too!
    So I have to wait!!!!
    But my concern is that, I think that it happen due to that empty space.... however, I am afraid, service will say that "User Fault" and they will want to charge me!
    I have never consider that this tine space may cause that kinda huge problem! Screen is Cracked and Died!
  • No Answer???? I was expecting you to answer ASUS
  • Hi EvrenErdem

    Sorry for our late reply.
    We are sorry to hear that you are having this problem
    Please provide your RMA number in box.
    I'll pass your case to related personnel and department for further help
    Thank you:)
  • Selena_ASUS posted on 2019/6/5 10:30
    Hi EvrenErdem

    Sorry for our late reply.

    Did you watch the video and did you hear the sound of the empty space, it's not visible,
    and left bottom side had more space such as upper side
    now, there is not any space on the bottom side anymore (but there is cracked screen on the left bottom side, and all screen is dead)
    I am waiting for the delivery, cargo; TRB8K55237
  • I WAS RIGHT,

    THEY HAVE NOT SEEN THE VIDEO, THEY HAVE NOT CHECKED THE PHONE,
    I WROTE AN EMAIL,
    AND I GOT THE ANSWER DIRECTLY,
    CRACKED SCREEN IS OUT OF WARRANTY WITHOUT QUESTIONING!!!


    https://yadi.sk/i/5yP50Bpy0SKH3w


    CHECK THE VIDEO
    THE PHONE HAD MORE SPACE ON BOTTOM LEFT SIDE, AFTER THE SCREEN IS CRACKED INSIDE ON THE LEFT CORNER, NOW THERE IS NO SPACE ANYMORE, HOWEVER THERE IS STILL SPACE ON THE TOP LEFT CORNER!
    ..
    I THOUGHT, IT IS NOT A BIG ISSUE, IT IS THE PHONE, HOW ASUS PRODUCED, BUT AS IT SEEMS ,
    IT IS GOING TO COST ME MONEY!
    BECAUSE OF ASUS FAULT!......
  • And, this phone has Gorilla Glass 5, right?
    So, I watched so many videos, they drop the phone from 1-2 meters high,
    they hid the screen with an hummer etc,
    and gorilla glass 5 is protecting the screen, it may brake, crack but the screen works....
    and the screen doesn't brake!

    but as I described, my phone's screen has a cracked on the bottom left side, and outside, there is not even a single scratch!
    now, after the screen is cracked inside on the bottom left corner, now as I said, there is no space anymore, but there is still some space on the top left corner

    Check the Video, you will hear it
    https://yadi.sk/i/5yP50Bpy0SKH3w
  • so??? I am still waiting an answer from you ASUS Center!
  • Are you going to answer? or can you provide me an email address of center customer care (not Turkey, the center, factory!)
  • ASUS SERVICE CENTER HAS NOT SEEN THE PHONE YET, BUT

    THEY WROTE;
    CRACKS AND BRAKES, [email protected] MATTER WHAT WAS THE REASON, THEY ARE USER FAULT AND YOU HAVE TO PAY!
    THEY SAY;
    READ....

    H4AZCY01A6563Y4 serinumaralı ürünü servise yönlendirmeniz durumunda incelemeleri yapılacaktır.Kırık, çatlak v.b hatalar kullanıcı kaynaklı olduğu için ücretli olarak onarımıyapılabilir. Video içeriği için teşekkür ederiz. Kırık ve bahsedilen diğerişlemleri incelendikten sonra ücretli olarak onarım hizmeti verebilir.

    THEY SAY, WE ARE GOING TO FIX IT IF YOU PAY. AFTER WE EXAMINE THE PHONE, IF YOU PAY WE ARE GOING TO FIX IT! THEY SAY!

    NOW I AM SO REGRETFUL TO BUY IT....


    Hizmet Numaranız : TRB8K55237
    Seri Numaranız : H4AZCY01A6563Y4
  • And Prejudiced Service Gave the Expected Answer,

    Which they said without checking the phone, they repeated their answer

    "If you pay, we will fix"
    I AM TOO REGRETFUL...
    I TRUSTED ON THIS PHONE AND BOUGHT!
    GUYS, DO NOT SPEND LOTS OF MONEY ON THE PHONE,
    BUY A XIAOMI, IT IS CHEAPER AND USERS DO NOT HAVE PROBLEMS SUCH AS MINE...

    ASUS... THEY BUILD A PHONE, BUT.....
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