Asking some infos on a couple of BSODs on UX331UN EG016T

edited September 30 in ZenBook
System: Windows 10
Battery or AC: Battery
Description: Asking some infos on a couple of BSODs
Model: UX331UN EG016T
Frequency of Occurrence: Sometimes
Reset OS: No

Hi there, first post on this forum.
I have a ZenBook UX331UN EG016T which I bought a year ago now and since a couple of months it started displaying some BSODs with the following codes:
VIDEO_DXGKRNL_FATAL_ERROR
and
DRIVER_POWER_STATE_FAILURE.

I've sent the pc to repare a first time and nothing changed, this blue screens continued happening, then I temporarily solved the first error code by replacing the Intel video driver because a non correct version was running on the pc, apparently causing the problem. It ran good for a few weeks and then again the same two codes started appearing. I was asked to install the chipset driver and the Intel Management Engine Interface, but nothing was resolved.
All the routine procedures, such as reinstalling OS, reinstalling BIOS, drivers, so on and so fourth, were executed.

My question is:

The pc is completely new; I bought it because it could be useful to me, speaking of its technical qualities, as a machanical engineering student, in terms of its potencial to run some simulation softwares and similars. Does this problems occur to other users of the same model?
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Comments

  • Hello loryrockq,
    Have you upgraded RAM or SSD ?
    Is your Windows updated to 1809 or latter version?
    When does BSOD mostly occurred?
    When you are operating certain function or APP?

    Thank you for messaging us.
    Have a nice day.
  • I need dump files to analyze the root cause of the bsod problems so share the files online storage and then paste link here
  • Good morning, i have the same problem for both bsod problem for my ASUS UX331UN-EG068T. The BSOD occurs randomly and i try to update everything is possible, but nothing changes. Here you can find the dmp for the VIDEO_DXGKRNL_FATAL_ERROR link: https://drive.google.com/open?id=1ZE6ykChiGZiHYpjsun1LfvBZ-pUU_H_8 and here the dmp for the DRIVER_POWER_STATE_FAILURE link: https://drive.google.com/open?id=1O7_l1FfT8mfh-EakrityMm_zKrY3D5hR


    Thanks
  • Last edited by RAJU2529 on 2019/6/11 21:47
    giacomo.damiano.1988 posted on 2019/6/9 16:47
    Good morning, i have the same problem for both bsod problem for my ASUS UX331UN-EG068T. The BSOD occ ...
    just now i analysed the file ,

    for 060519-10375-01.dmp file
    BSOD caused by nvlddmkm.sys and ntokrnl.exe

    for 060919-10515-01.dmp file
    BSOD caused by dxgkrnl.sys and watchdog.sys

    recommendations
    01. boot the windows into safemode uninstall old nvidia driver using DDU 18.1.5 software
    download from here https://www.wagnardsoft.com/
    download latest nvidia driver dch whql driver v430.97 from nvidia site and install on windows normal boot.
    02. Update directx latest version
    https://www.microsoft.com/en-in/download/details.aspx?id=35
    connect to net, click update
  • i will try the solutions and tell you if something happens. thank you,
  • Good morning, i'm still because today the problem happens again. BSOD with VIDEO_DXGKRNL_FATAL_ERROR message: here the link for the dump file https://drive.google.com/open?id=1pTDaV-vDgAgSquIg-CWNnKMDjW8_82or

    thanks again
  • giacomo.damiano.1988 posted on 2019/6/16 12:05
    Good morning, i'm still because today the problem happens again. BSOD with VIDEO_DXGKRNL_FATAL_ERROR ...

    Again BSOD caused by faulty file name :: dxgkrnl.sys

    i have attached good file replace with fault file


    https://drive.google.com/file/d/1YFkCZ8ZvaaN5xqyg3aTF5tKSxF8QslWz/view?usp=sharing
  • Hello,
    how can i copy the file in the folder? because windows tells me that i haven't it!

    thanks
  • giacomo.damiano.1988 posted on 2019/6/19 00:04
    Hello,
    how can i copy the file in the folder? because windows tells me that i haven't it!

    just copy that file to required folder.download and instAll the following .
    directx 9.0c
    directx sdk 2010 software
  • i have no permission to replace it!
  • giacomo.damiano.1988 posted on 2019/6/21 00:10
    i have no permission to replace it!

    take the ownership of files and folders
  • mate91mate91 Level 1
    Hello guys

    It seems like I am joining you in searching for the cure. The same model (UX331UN), the same types of BSOD's (9f, 113,119). An exemplary dmp file from me: https://ufile.io/cjx5t3sv

    Messaged/called ASUS but not much help from their side.

    I would really appreciate if somebody could tell me if this is also NVIDIA/DirectX thing in my case. Has anyone solved the problem, anything worked?

    Thanks so much!
  • mate91 posted on 2019/7/9 01:48
    Hello guys

    It seems like I am joining you in searching for the cure. The same model (UX331UN), the ...

    bosd is caused by faulty module

    USBCCGP.SYS ,
    so reinstall, usb driver
  • mate91mate91 Level 1
    Last edited by mate91 on 2019/7/9 00:39

    Hello RAJU2529 and thanks for your help!

    I have read about the file here: https://www.exefiles.com/en/sys/usbccgp-sys/

    Is this a normal USB driver file? Will reinstalling USB drivers (using device manager) help?

    I also carried out sfc /scannow command via the cmd tool. It detected some corrupted files in the system but could not repair them. A link to the log file created after the scan: https://ufile.io/n9kwn1zf
  • mate91 posted on 2019/7/9 04:48
    Hello RAJU2529 and thanks for your help!

    I have read about the file here: https://www.exefiles.com/ ...
    commmands

    Dism.exe /Online /Cleanup-Image /StartComponentCleanup /Resetbase /Defer

    Dism.exe /Online /Cleanup-Image /StartComponentCleanup

    Dism.exe /Online /Cleanup-Image /RestoreHealth
  • RAJU2529, how can you say that is a nvidia drivers problem? I think it's an intel graphic driver problem, because another issue is the brightness that doesn't work.
  • giacomo.damiano.1988 posted on 2019/7/13 10:04
    RAJU2529, how can you say that is a nvidia drivers problem? I think it's an intel graphic driver pro ...

    FOR BRIGHTNESSS , intel driver is proble.
    reinstall generic intel driver 6952 version.
  • mate91mate91 Level 1
    Last edited by mate91 on 2019/7/22 21:32

    Hello RAJU2529

    I have just had again BlueScreen - VIDEO_DXGKRNL_FATAL_ERROR

    Could you please let me know if this is still the same file? Or maybe vide drivers this time?

    Link to the dmp file generated after the error:
    https://ufile.io/nlzujhpg

    Thanks so much for your help!
    Mateusz
  • mate91mate91 Level 1
    Update 22.07.2019:
    I had another BlueScreen just after I deleted graphics card drivers using DDU in safe mode, and installed the newest Intel and NVIDIA drivers. Again VIDEO_DXGKRNL_FATAL_ERROR.
    The second dmp file: https://ufile.io/nhl39672
  • Hi all

    could anyone solve the issue?

    I face the issue since the update from Windows 10 build 1803 to 1809, I haven't had the issue in build 1803.

    I currently running latest nvidia drivers and latested drivers from the asus homepage and Windows 10 build 1903 latest updates are also installed.

    If you go to Windows event viewer, the system crash is caused by Kernel Power - Event ID 41 - Task Category 63.

    I tried to fix the issue by using command prompt

    DISM.exe /Online /Cleanup-image /Restorehealth

    and

    sfc /scannow

    I also raised a service ticket.

    Feedback from asus was to give my machine a re-install, if that is not working I shall send in my machine for maintenance.

    Thanks

    Joe
This discussion has been closed.