Hi lovebiohazard,
1) Could you tell us when does the upper app display black screen in split screen?
Do you mean while using YouTube?
2) For Arena of Valor no high FPS mode, we are already looking into the problem.
3) For Camera won't focus, please tell us in what kinds of conditions does this problem appear?
(Low light/ bright light, distance, indoors/outdoors,...)
Please show us an original picture that shows the problem.
Please upload to ASUS WebStorage to avoid quality loss and share the link with us.
ASUS WebStorage: https://www.asuswebstorage.com/navigate/
Please show me the settings of your camera when you took the pictures.
1. Which camera mode (Screenshot of the page after opening up Camera, before taking picture.)
2. Tap on "Settings" on the top-right corner in camera, then screenshot this page.
4) For photos not saved in DCIM, this situation will be adjusted through a future firmware update.
5) For Battery ran fast, kindly confirm whether this is happening while using the phone or in sleep mode.
If while using the phone, does battery drain while using any specific apps?
Please tell me the app and the battery variation while using it for a certain time (e.g. 1 hr).
If there are battery drain issues in sleep mode,
in order for us to verify, please kindly follow the steps below and show us the screenshots.
(1) Charge the phone to 100% before going to bed > remove the charger > Clear all apps in recent app list > turn off screen > the next morning before using the phone, please screenshot the two pages:
a) Settings > Battery
b) Settings > Battery > ""Advanced battery usage"" (tap the battery icon to access)
(2) Tell me the battery variation: for example 23:00 (100%) > 08:00 (90%)
(3) In the meantime, were mobile network, WiFi, and Bluetooth turned on or off?
Thank you 🙂
