freeze and automatically rebooted for no reason

edited September 30 in ZenFone Max Pro Series
ZF Model: ZE554KL
RAM: 4G
Firmware/APP Version: android Pie
Frequency of Occurrence: freeze and automatically rebooted
Rooted: No
APP Name:

every 2:30 am this zenfone max pro m1 will automatically freeze and rebooted which in a longer time this will damage the battery timing/memory please post an update for this bug it is really annoying your watching something and then suddenly freeze and rebooted so F fix this bug :@ :

Comments

  • Hi berncanz,

    Could you tell us does this happen when using any specific apps?
    Please tell us which app, and does it freeze and reboot after using the app for how long?
    Does it always freeze and reboot on 2:30 AM?
    Do the phone feels warm when this problem appears?
    Are you charging and using your phone at the same time when this problem appears?
    Thank you :)
  • doing alone when taking videos on WhatsApp ta situation
  • Mustafaevren posted on 2019/5/28 05:19
    doing alone when taking videos on WhatsApp ta situation

    Hi Mustafaevren,

    Sorry, could you tell us are you experiencing the same issue?
    Could you tell us more about your situation?

    Thank you :)
  • well just watching youtube, and any regular web videos and the system is not heating, so i think it is like a ticking timer to freeze and rebooted, even in messenger calls are affected too, im using fota android pie ver 053, and after a few days it does not selected any time just reboot without any reason, they need to find out that bug first it could damage data and battery if not fix,
  • berncanz posted on 2019/6/9 18:17
    well just watching youtube, and any regular web videos and the system is not heating, so i think it ...

    Hi berncanz,

    Is the problem still appearing?
    How often does this problem appear?
    just watching youtube, and any regular web videos --> Could you tell us it appears after watching YouTube for how long?

    Thank you :)
  • Last edited by berncanz on 2019/7/6 18:53

    clearing the cache file from system boot and re install the 053 pie os would fix the reboot problem, since ive done that the reboot has stop,
This discussion has been closed.