Camera not working on Zenfone 4 (ZC554KL)

newaristosnewaristos Level 1
edited September 2020 in ZenFone Max Series
ZF Model: ZC554KL
Firmware/APP Version: WW__ZC554KL_15.2016.1905.514/
Frequency of Occurrence: permanent
Rooted: No
APP Name: Camera

Camera is not functional on my Zenfone for the last couple of weeks - when opening the app it just shows black screen and then shuts down.
Installing a system update yesterday which claimed to "increase the camera sustainability" have not helped at all.
Tried rebooting, cleaning the app's cash and data, forced stop - all the same.
Too bad that your company have not been able to solve this problem for months already, as I can see from the other posts here.


  • Hi newaristos,

    We're sorry for the inconvenience received at this time.
    Please check your PM for a message I have sent you.
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