ZenBook Pro (w/ ScreenPad) BSOD only on idle when HDMI monitor is connected

edited September 30 in ZenBook
System: Windows 10
Battery or AC: AC
Description: ZenBook Pro (w/ ScreenPad) BSOD ony on idle when HDMI monitor is connected
Model: ZenBook Pro UX580GE
Frequency of Occurrence: Always
Reset OS: Yes

Last edited by joloriquelme on 2019/5/25 19:15

Getting frecuently BSODs only when notebook it's connected to an external HDMI monitor, an external USB Bose Speakers and it's idle.

Sometimes the BSOD ocurrs when I am using it.

I believe this is a problem with the power managment.

Months ago I was able to fix this by disabling NVIDIA Audio Drivers, but now it isn't working anymore.

Please help me until I can get rid of this piece of s... and buy a Lenovo ThinkPad X1 Extreme. Worst notebook ever (buggy ScreenPad).

Thanks.

Comments

  • For detailed analysis, I need memory dump files. so share the memory dump files to online storage and then share the link here.
    I can able to say the culprit for causes of BSOD errors
  • RAJU2529 posted on 2019/5/25 21:40
    For detailed analysis, I need memory dump files. so share the memory dump files to online storage an ...

    Here is a nice collection of BSODs. The latest is from minutes ago.

    https://www.dropbox.com/s/1dbnv11yghgzu3a/Collection of BSOD - ZenBook Pro.zip?dl=0

    Thank you for your help.
  • joloriquelme posted on 2019/5/28 02:01
    Here is a nice collection of BSODs. The latest is from minutes ago.

    https://www.dropbox.com/s/1db ...

    Give me one day time for analysis
  • Hello joloriquelme,
    What kind of external monitor are you using?
    Have you exceed the power loading that the device can export?
    Thank you for messaging us.
    Have a nice day.
  • today night i analysised all memory dump file . After cpompleting tests , i found two times bsod caused by windows os "nt" module
    Remaining two times bsod caused by nvidia system driver "nvlddmkm.sys"


    Conclusion , run sfc scan and use dism restorhealth
    reinstall certified nvidia graphics driver

    Here is the summary of the result
    01.for 050119-6468-01.dmp
    FAULT_INSTR_CODE: 1bacc

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!MiDereferenceIoPages+142526

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 4daa99b0

    Bsod is caused by "nt"

    02. for 051719-9031-01.dmp

    FAULT_INSTR_CODE: 1bacc

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!MiDereferenceIoPages+1476ea

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 0


    Bsod is caused by "nt"


    03. for 052519-6031-01.dmp

    MODULE_NAME: nvlddmkm

    IMAGE_NAME: nvlddmkm.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 5ccfa0fe

    Bsod is caused by nvidia systemdriver "nvlddmkm.sys"

    04. for 052619-5671-01.dmp

    FAULT_INSTR_CODE: 9925ff48

    SYMBOL_NAME: nvlddmkm+ba2140

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nvlddmkm

    IMAGE_NAME: nvlddmkm.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 5ccfa0fe

    Bsod is caused by nvidia systemdriver "nvlddmkm.sys"
  • Last edited by joloriquelme on 2019/6/16 12:38

    After many drivers updates and a recent BIOS update vía Windows Update, my laptop seems much more stable.

    I am using:

    - Intel VGA driver 25.20.100.6577
    - NVIDIA VGA driver 26.21.14.3064
    - Intel WLAN driver 20.60.0.7
    - Intel BT driver 20.60.0.4
    - ASUS Precision TouchPad (ScreenPad) Toolbar 102.0.0.2
    - ASUS Precision TouchPad (ScreenPad) 15.0.0.2 (don't know what's the difference between this and the previous mentioned)
    - ASUS Precision Display 100.0.0.2
    - Goodix Fingerprint 1.0.20.800
    - Realtek Audio 6.0.1.8509 (VERY IMPORTANT, this is the only one without the 1-sec freeze but still has crackling sound; there's a new one on the drivers page that seems to fix the crackling but still has the freeze problem - I use Bluetooth headphones on the go and Bose Audio on my home vía USB, so it doesn't matter for me anyway)
    - System Firmware 306

    * IMPORTANT: I have disabled or uninstalled on "Video, game and sound devices section in Device Manager" for prevent a BSOD while idle with an external HDMI display connected the followiing:
    - NVIDIA audio (it says High Definition Audio Device or similar on the Device Manager), disabled
    - Intel Sound for display (or similar on Device Manager), also disabled
    - With both disabled, external audio via USB Bose and display still works - don't now if would work if I connect analog external speakers on the display or use the integrated ones

    Hope this helps others.
  • joloriquelme posted on 2019/6/16 22:07
    After many drivers updates and a recent BIOS update vía Windows Update, my laptop seems much more s ...

    I am using:

    - Intel VGA DCH WHQL driver 26.20.100.6911
    - NVIDIA VGA DCH WHQL driver 26.21.14.3097
    - Qualcomm WLAN driver 10.0.0.352
    - Qualcomm Blutooth driver 10.0.1.13
    - ASUS Precision TouchPad 12.0.0.20
    - ASUS Wireless Radio Control 1.0.0.11
    - Intel sata achi controller 17.2.11.1033
    - Realtek Audio 6.0.8720.1
    - Intel Managemnet firmware interface driver 1914.12.1256
    - Intel Managemnet firmware v11.8.65.3590
    - System bios firmware 309
    - Intel Processor Microc0ode i5 7200u = B4
  • Updated NVIDIA drivers (july 2019): BSODs are back (only when HDMI is connected).

    Rolling back to 430.64 to see if this helps.
  • joloriquelme posted on 2019/7/13 07:32
    Updated NVIDIA drivers (july 2019): BSODs are back (only when HDMI is connected).

    Rolling back to 4 ...

    see for 431.36. generic driver.
    i never received bsod from january2018onwards
  • Hey their Read this thread a while ago.... Btw i am also using zenbook pro from a year and i am very much satisfied with it .

This discussion has been closed.