ZenBook Pro (w/ ScreenPad) BSOD only on idle when HDMI monitor is connected
System: Windows 10
Battery or AC: AC
Description: ZenBook Pro (w/ ScreenPad) BSOD ony on idle when HDMI monitor is connected
Model: ZenBook Pro UX580GE
Frequency of Occurrence: Always
Reset OS: Yes
Last edited by joloriquelme on 2019/5/25 19:15
Getting frecuently BSODs only when notebook it's connected to an external HDMI monitor, an external USB Bose Speakers and it's idle.
Sometimes the BSOD ocurrs when I am using it.
I believe this is a problem with the power managment.
Months ago I was able to fix this by disabling NVIDIA Audio Drivers, but now it isn't working anymore.
Please help me until I can get rid of this piece of s... and buy a Lenovo ThinkPad X1 Extreme. Worst notebook ever (buggy ScreenPad).
Thanks.
Battery or AC: AC
Description: ZenBook Pro (w/ ScreenPad) BSOD ony on idle when HDMI monitor is connected
Model: ZenBook Pro UX580GE
Frequency of Occurrence: Always
Reset OS: Yes
Last edited by joloriquelme on 2019/5/25 19:15
Getting frecuently BSODs only when notebook it's connected to an external HDMI monitor, an external USB Bose Speakers and it's idle.
Sometimes the BSOD ocurrs when I am using it.
I believe this is a problem with the power managment.
Months ago I was able to fix this by disabling NVIDIA Audio Drivers, but now it isn't working anymore.
Please help me until I can get rid of this piece of s... and buy a Lenovo ThinkPad X1 Extreme. Worst notebook ever (buggy ScreenPad).
Thanks.
This discussion has been closed.
Comments
I can able to say the culprit for causes of BSOD errors
Here is a nice collection of BSODs. The latest is from minutes ago.
https://www.dropbox.com/s/1dbnv11yghgzu3a/Collection of BSOD - ZenBook Pro.zip?dl=0
Thank you for your help.
Give me one day time for analysis
What kind of external monitor are you using?
Have you exceed the power loading that the device can export?
Thank you for messaging us.
Have a nice day.
Remaining two times bsod caused by nvidia system driver "nvlddmkm.sys"
Conclusion , run sfc scan and use dism restorhealth
reinstall certified nvidia graphics driver
Here is the summary of the result
01.for 050119-6468-01.dmp
FAULT_INSTR_CODE: 1bacc
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!MiDereferenceIoPages+142526
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4daa99b0
Bsod is caused by "nt"
02. for 051719-9031-01.dmp
FAULT_INSTR_CODE: 1bacc
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!MiDereferenceIoPages+1476ea
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 0
Bsod is caused by "nt"
03. for 052519-6031-01.dmp
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5ccfa0fe
Bsod is caused by nvidia systemdriver "nvlddmkm.sys"
04. for 052619-5671-01.dmp
FAULT_INSTR_CODE: 9925ff48
SYMBOL_NAME: nvlddmkm+ba2140
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5ccfa0fe
Bsod is caused by nvidia systemdriver "nvlddmkm.sys"
After many drivers updates and a recent BIOS update vía Windows Update, my laptop seems much more stable.
I am using:
- Intel VGA driver 25.20.100.6577
- NVIDIA VGA driver 26.21.14.3064
- Intel WLAN driver 20.60.0.7
- Intel BT driver 20.60.0.4
- ASUS Precision TouchPad (ScreenPad) Toolbar 102.0.0.2
- ASUS Precision TouchPad (ScreenPad) 15.0.0.2 (don't know what's the difference between this and the previous mentioned)
- ASUS Precision Display 100.0.0.2
- Goodix Fingerprint 1.0.20.800
- Realtek Audio 6.0.1.8509 (VERY IMPORTANT, this is the only one without the 1-sec freeze but still has crackling sound; there's a new one on the drivers page that seems to fix the crackling but still has the freeze problem - I use Bluetooth headphones on the go and Bose Audio on my home vía USB, so it doesn't matter for me anyway)
- System Firmware 306
* IMPORTANT: I have disabled or uninstalled on "Video, game and sound devices section in Device Manager" for prevent a BSOD while idle with an external HDMI display connected the followiing:
- NVIDIA audio (it says High Definition Audio Device or similar on the Device Manager), disabled
- Intel Sound for display (or similar on Device Manager), also disabled
- With both disabled, external audio via USB Bose and display still works - don't now if would work if I connect analog external speakers on the display or use the integrated ones
Hope this helps others.
I am using:
- Intel VGA DCH WHQL driver 26.20.100.6911
- NVIDIA VGA DCH WHQL driver 26.21.14.3097
- Qualcomm WLAN driver 10.0.0.352
- Qualcomm Blutooth driver 10.0.1.13
- ASUS Precision TouchPad 12.0.0.20
- ASUS Wireless Radio Control 1.0.0.11
- Intel sata achi controller 17.2.11.1033
- Realtek Audio 6.0.8720.1
- Intel Managemnet firmware interface driver 1914.12.1256
- Intel Managemnet firmware v11.8.65.3590
- System bios firmware 309
- Intel Processor Microc0ode i5 7200u = B4
Rolling back to 430.64 to see if this helps.
see for 431.36. generic driver.
i never received bsod from january2018onwards
Hey their Read this thread a while ago.... Btw i am also using zenbook pro from a year and i am very much satisfied with it .