Camera problem

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: I dont know
Frequency of Occurrence: Not working camera
Rooted: No
APP Name: Camera

Hi can someone please help me to answer my question about the camera? My asus zenfone 5 2018 camera back and front is not working.


  • Hello lazartehazel143,

    Good day,
    Is your firmware currently on the latest WW- V16.0615.1905.100?
    (settings> system > about phone > software information)

    If yes. Please help me restore the camera app to the default settings and update to the latest version
    (settings > apps & notifications > see all apps> app info> camera > storage & memory >clear storage and cache. )

    If this problem is still there, please kindly tell me more how does it not work.
    Is there any error message pop up when you encounter this problem?

    Thank you. :)
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