Bugs new firmware version

flaviosoares84flaviosoares84 Level 1
edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: WW_16.0615.1905.100
Frequency of Occurrence: .
Rooted: No
APP Name: System

Last edited by flaviosoares84_8W3 on 2019/5/22 16:06

After the update made available today WW_16.0615.1905.100, my cell phone has the following bugs:

1- Do Not disturb mode inoperative and closing suddenly when selecting in the option "Exceptions"
2- Camera keeps locking and closing when trying to record videos with the headset connected.

Apparently the proximity sensor bug was fixed in this release. I did some tests and it is working normally.


  • Last edited by Emilee_ASUS on 2019/5/23 15:47

    Hello flaviosoares84_8W3,

    Good day.
    (1.) Do Not Disturb
    Does this problem appear under the safe mode? (How to enter the safe mode: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=3105&highlight=safe+mode)
    Please click settings> apps & notifications> see all apps > 3 dots menu > reset app preferences.
    If this problem still appears, please kindly show me the screenshot of your "Exceptions" setup.

    (2.) I still cannot duplicate this matter on the camera version, firmware version WW_16.0615.1905.100.
    Test video: https://www.asuswebstorage.com/n ... 2FAF7658318C88ECE2Y
    We're addressing about your case in a proactive way. If possible, please kindly help us to capture a log about this case, so that our engineer could do further analysis. I've texted you by PM before, please check it.

    We would appreciate your help. :)
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