Can't add new APN

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version:
Frequency of Occurrence: Constant
Rooted: No
APP Name:

Hi, I have the latest version of Android, can't connect to my internet data plan, the invisible button plan in other forums does not work. Please help!


  • Hello tatiana.nstewart

    Good day.
    May I checked with you again whether your firmware is currently on WW-
    (settings> about phone > software information > build number)
    If not, I would suggest you update for a check.

    Thank you.
  • this is my build number! It was just updated a few days ago and I can't do another update
  • Hello tatiana.nstewart,

    Thanks for your message.
    Please kindly click the menu on the upper of right, and reset to default on APN.
    Please also refer the following as below:
    (1.) settings > apps & notifications > see all apps > 3 dots menu > reset app preference.
    (2.) settings > apps & notifications > see all apps > 3 dots menu > show system> settings > storage & memory >clear storage & cache.

    If this problem still persists, I would suggest you backup phone files and factory reset.
    Sorry for any inconvenience.
This discussion has been closed.