Problem with CALL REJECT CALL -

edited September 2020 in ZenFone Max Pro Series
ZF Model: ZB602KL
Firmware/APP Version: OPM1.WW_Phone-15.2016.1902.340-20190216
Frequency of Occurrence: still
Rooted: No
APP Name: call phone

Hello, I had to make a hard reset because I could not get on the phone through the PATTERN or fingerprint.
After this situation, when I call someone I can not reject the red phone (all options on this screen are freez). Nothing works, but I can hear voicemail. The only option is to turn the phone off and on again. The app for contacts and calling is GOOGLE, I tried to upload other applications but the problem is the same.

Can anyone help me with this matter what to do ?


  • Hi qiubman,

    Could you tell me your ZenFone model and firmware version?
    Firmware version: Settings > System > About phone > Build number

    Please tell me your calling app version.

    Thank you :)
  • Last edited by qiubman on 2019/5/15 09:07
    Jei_ASUS posted on 2019/5/14 07:34
    Hi qiubman,

    Could you tell me your ZenFone model and firmware version?

    ZenFone ZenFone Max Pro(M1)(ZB602KL)

    Android 8.1.0 FIRMWARE 15.2016.1902.340-20190216

    call version is the last (this app is installed like a basic on this zenfone). i updated alywas all app on zenfone to last ver.
  • qiubman posted on 2019/5/15 16:01

    Hi qiubman,

    Is this problem only appearing on phone app when you call others?
    Does this problem appear every time?
    Kindly try clearing data of the phone app.
    Tap and hold the app > App info > Storage & Memory > Clear data.
    If the problem still appears, please try entering safe mode and check if the problem is still appearing.
    How to enter safe mode:
    If the problem still appears, please show us a short video of the problem.
    To share videos, please upload it to ASUS WebStorage ( and share the link with us.

    Thank you :)
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