Problem with CALL REJECT CALL -

qiubman

ZF Model: ZB602KL
RAM: 4G
Firmware/APP Version: OPM1.WW_Phone-15.2016.1902.340-20190216
Frequency of Occurrence: still
Rooted: No
APP Name: call phone

Hello, I had to make a hard reset because I could not get on the phone through the PATTERN or fingerprint.
After this situation, when I call someone I can not reject the red phone (all options on this screen are freez). Nothing works, but I can hear voicemail. The only option is to turn the phone off and on again. The app for contacts and calling is GOOGLE, I tried to upload other applications but the problem is the same.

Can anyone help me with this matter what to do ?

Y_ASUS

Hi qiubman,

Could you tell me your ZenFone model and firmware version?
Firmware version: Settings > System > About phone > Build number

Please tell me your calling app version.

Thank you

qiubman

Last edited by qiubman on 2019/5/15 09:07

Jei_ASUS posted on 2019/5/14 07:34
Hi qiubman,

Could you tell me your ZenFone model and firmware version?

Hi,


ZenFone ZenFone Max Pro(M1)(ZB602KL)

Android 8.1.0 FIRMWARE 15.2016.1902.340-20190216

call version is the last (this app is installed like a basic on this zenfone). i updated alywas all app on zenfone to last ver.

Y_ASUS

qiubman posted on 2019/5/15 16:01
Hi,

Hi qiubman,

Is this problem only appearing on phone app when you call others?
Does this problem appear every time?
Kindly try clearing data of the phone app.
Tap and hold the app > App info > Storage & Memory > Clear data.
If the problem still appears, please try entering safe mode and check if the problem is still appearing.
How to enter safe mode: https://www.asus.com/support/FAQ/1005163/
If the problem still appears, please show us a short video of the problem.
To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

Thank you

piyushpisu

ASUS IS JUST A HELL COMPANY FOR PHONE UPDATES