Zenfone 4 Can't Connect to Service

edited September 2020 in ZenFone 4 Series
ZF Model: ZE554KL
Firmware/APP Version: Android
Frequency of Occurrence: Forever
Rooted: No

I have a zenfone 4, and I inserted a sim and tried to call, but it tells me to turn off airplane mode which I do not have on. I tried taking the sim in and aou and disabling and re-enabling. I am in Austalia.


  • Hi kendrick.bui2005,

    Could you tell me your operator?
    Kindly provide your firmware version: Settings > System > About Phone > Software information
    Please show me a short video or a screenshot of the problem.
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.
    Please also check your PM for a message I have sent you.

    Thank you :)
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