Not receiving updates

k.k.n.vishalk.k.n.vishal Level 1
edited September 30 in ZenFone Max Pro Series
ZF Model: ZB631KL
RAM: 4G
Firmware/APP Version: 14.5.22
Frequency of Occurrence: 10
Rooted: No
APP Name: Play service

Google apps are not getting updates in my mobile

Comments

  • Hi k.k.n.vishal

    What's your phone’s firmware version (Settings > About > Software information > Build number)
    Please kindly provide me your Google play store's version.
    Have you tried the following?
    1.Go to your phone settings>app info>press the three dots on the upper right>reset app preferences>reset apps
    2.Please kindly restore and uninstall update the Google Play and Google service app for a check.
    Please help to confirm, thank you:)
  • Phone build number -  PKQ1.WW_Phone-16.2017.1903.061-20190401


    Play store version - 14.5.22-all [0] [PR] 244376427
  • Selena_ASUS posted on 2019/5/6 10:50
    Hi k.k.n.vishal

    What's your phone’s firmware version (Settings > About > Software information > Bu ...

    Phone build number - PKQ1.WW_Phone-16.2017.1903.061-20190401


    Play store version - 14.5.22-all [0] [PR] 244376427
  • Selena_ASUS posted on 2019/5/6 10:50
    Hi k.k.n.vishal

    What's your phone’s firmware version (Settings > About > Software information > Bu ...

    No I haven't tried this the methods you had mentioned.

    I recently facing issue of updating chrome app recently , Chrome has released a new version at may 3d version 74.0.3729.136.

    Till now I not receiving that update but I have mentioned above now my Chrome app is in the version 73.0.3683.90.

    I just tried to uninstall the chrome app Play Store and installed it but it get the update to Chrome.
  • k.k.n.vishal posted on 2019/5/6 16:12
    Phone build number -  PKQ1.WW_Phone-16.2017.1903.061-20190401


    The latest firmware WW-16.2017.1903.064, you can download it here: https://www.asus.com/Phone/ZenFone-Max-Pro-M2/HelpDesk_BIOS/
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