Connection poor.Always reconnecting

edited September 2020 in ZenFone Max Series
Why my zenfone max 3.
Is always connection poor..even if my signal status is 4g ?
Always appearing in my phone using my messenger in call or video call...always appearing a connecgion poor and always reconnecting.
Even my phone is updatated..even my messenger too...can we fix it ?


  • Hi castroervine,

    Good day.
    May I check with you whether your firmware is currently on the WW-15.0200.1812.503?
    (settings> system > about phone> software information> build number)

    Does this problem appear if you in a different location?
    Could you use another SIM card of a different operator for a check?

    Please kindly turn on airplane mode > for 3 seconds > then turn off it when you encounter this problem.

    Thank you.
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