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My Phone DRAINS really fast

johnpaulsayson518johnpaulsayson518
edited September 30 in ZenFone Max Series
Frequency of Occurrence: Always
Firmware/APP Version: WW-15.02.1810.380
RAM: 4G
ZF Model: ZB570TL
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201904/22/144450d9r000iei9ibo66t.jpg
Rooted: No
APP Name:

I have been experiencing this situation always that the Android System and the Screen is consuming a lot of my battery and even though my phone is off the screen is consuming the battery so I would just like to ask what solution can you give me because I can't use my phone constantly because I need to charge it I have been experiencing this problem since the last update and I would like to ask when will the new update come?
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Comments

  • ServiceH_ASUSServiceH_ASUS mod
    Hi johnpaulsayson518

    Could you please kindly tell me which app cause battery drain fast?
    How much battery percentage does it consume? How much time do you use this app at the same time? If possible, please kindly show me your battery screenshots so that we could understand more which app run out the battery a lot.
    1. Battery : settings> Battery
    2. History details: settings> Battery> please click the sheet
    Could you help me to confirm that the device doesn't sleep on idle mode(when the power button just locks down )?
    Thank you
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  • johnpaulsayson518johnpaulsayson518
    Selena_ASUS posted on 2019/4/22 16:33
    Hi johnpaulsayson518

    Could you please kindly tell me which app cause battery drain fast?

    The app/apps that is consuming a lot of my battery is android system and screen even though my phone is turned off when I open my phone it is still consuming a lot of battery
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  • ServiceH_ASUSServiceH_ASUS mod
    johnpaulsayson518 posted on 2019/4/22 19:43
    The app/apps that is consuming a lot of my battery is android system and screen even though my pho ...

    Hi johnpaulsayson518

    Good day
    Can you provide some information and screenshots regarding the battery drain issue?
    Please charge your phone to full before going to sleep, and leave it unused and unplugged overnight. Please capture screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight.
    1. Battery: settings> Battery (Device usage since full charge)
    2. History details: settings> Battery> Advanced battery usage
    Also please check the message in box, I would appreciate your reply.
    Thank you:)
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  • johnpaulsayson518johnpaulsayson518
    Selena_ASUS posted on 2019/4/23 10:52
    Hi johnpaulsayson518

    Good day

    Thank you for your reply I have read your message in my inbox and I will do what you said later evening
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  • johnpaulsayson518johnpaulsayson518
    Selena_ASUS posted on 2019/4/23 10:52
    Hi johnpaulsayson518

    Good day

    Here is the photo you need I did what you said I fully charged my phone and left it overnight and I just want to ask when will we receive the new update?Attachment not found.
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  • ServiceH_ASUSServiceH_ASUS mod
    johnpaulsayson518 posted on 2019/4/24 09:28
    Here is the photo you need I did what you said I fully charged my phone and left it overnight and ...

    Hi johnpaulsayson518

    Good day
    I have sent you a message, please kindly check it out.I would appreciate your reply.
    We have no official confirmation on the release date of new update.
    For the further information, please stay tuned with ZenTalk forum.
    https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=39
    Thanks and have a nice day.
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