Data doesn't work on lock screen/sleep.

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: Android 9
Frequency of Occurrence: Constant
Rooted: No
APP Name: The phone itself

Hi. My data doesn't work when my phone is locked/sleeping. I don't get any messages from online apps. I didn't have this problem before, after a firmware update, the option for letting the phone to connect to network while locked was removed. Please help me solve this problem. Thanks.


  • Last edited by Emilee_ASUS on 2019/4/23 16:03

    Hi zuhasdasn,

    Good day.
    May I check with you again below information?
    (1.) Please kindly show me which app do you use and app version.
    (2.) Do you wipe out these apps separately in recent app list? or press "clear all"
    (3.) Is your firmware currently on the WW-16.0615.1903.92?
    (4.) Does mobile data has a good connection?

    Thank you.
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