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Camera changes automatically the quality of pictures

antbez0
Star I

‎04-12-2019 08:54 AM - last edited on ‎01-16-2024 12:16 AM by Community Manager

ZF Model: ZE554KL
RAM: 4G
Firmware/APP Version: 4.0.53.1_180517
Frequency of Occurrence: every time
Rooted: No
APP Name: Camera

Hey guys, since few day's when I take a pic and want to check it right the way when I open a pic for one second it showes a pic with a good quality and in this moment at the bottom part of the pic it says "processing" and after this second the phone changes the picture to a blurry one with a very bad quality and saves it like that. I didn't change anything in the camera settings. Can anybody help me please.
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7 REPLIES 7

Y_ASUS
Zen Master I

‎04-15-2019 12:42 AM

Hi antbez0, Does this happen with the front camera or rear camera? What are your camera mode and settings? Please screenshot 1) the display after you open the camera, before you shoot the picture 2) top left corner "settings" Please screen record and show me a short video of the process of shooting the picture, then photo processing and becoming blurred. To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. Thank you for your help 🙂
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waitandbleed03
Star I

‎04-18-2019 10:57 PM

Dear Asus Team, Good day, I would like to inform you that I am having the same issue with my camera recently. For some reason the quality of my camera becomes worst to the point that I don't use it during our event gatherings. I tried to reset the setting to it's default settings but nothing happens. Same issue with Mr. Antbez0, when you click to capture, it will process for a while then the quality of the picture becomes blurres. Hope you can help me with this issue. Thank you.
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Y_ASUS
Zen Master I

‎04-19-2019 12:32 AM

Last edited by Jei_ASUS on 2019/4/19 15:33
waitandbleed03 posted on 2019/4/19 13:57 Dear Asus Team,
Hi waitandbleed03, Please tell me your firmware version and Camera version. Firmware version: Settings > System > About phone > Software information Camera App version: Settings > Apps & notifications > App info > Camera Could you show me an original photo of the problem? Please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) to prevent quality loss, and share the link with us. Does this happen with the front camera or rear camera? What are your camera mode and settings? Please screenshot 1) the display after you open the camera, before you shoot the picture 2) top left corner "settings" Please screen record and show me a short video of the process of shooting the picture, then photo processing and becoming blurred. You may upload to ASUS WebStorage and share the link with us as well. Thank you 🙂
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waitandbleed03
Star I

‎04-21-2019 07:33 AM

Hi Mr. Jei, 1. Firmware: OPR1.170623.032.WW_Phone-15.0610.1903.26 2.Camera: 4.0.53.1_180517 Screenshots: 1.https://www.asuswebstorage.com/navigate/s/488D54DA5CC2433C9EEFD495026275D74 2.https://www.asuswebstorage.com/navigate/s/C7D5616881D241CBB10718BE495433134 3. https://www.asuswebstorage.com/navigate/s/2460880EA37E4204A7679259267CB9754
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