Camera changes automatically the quality of pictures

antbez0

ZF Model: ZE554KL
RAM: 4G
Firmware/APP Version: 4.0.53.1_180517
Frequency of Occurrence: every time
Rooted: No
APP Name: Camera

Hey guys,
since few day's when I take a pic and want to check it right the way when I open a pic for one second it showes a pic with a good quality and in this moment at the bottom part of the pic it says "processing" and after this second the phone changes the picture to a blurry one with a very bad quality and saves it like that.
I didn't change anything in the camera settings.
Can anybody help me please.

Y_ASUS

Hi antbez0,

Does this happen with the front camera or rear camera?
What are your camera mode and settings?
Please screenshot
1) the display after you open the camera, before you shoot the picture
2) top left corner "settings"

Please screen record and show me a short video of the process of shooting the picture, then photo processing and becoming blurred.
To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

Thank you for your help

waitandbleed03

Dear Asus Team,


Good day, I would like to inform you that I am having the same issue with my camera recently. For some reason the quality of my camera becomes worst to the point that I don't use it during our event gatherings. I tried to reset the setting to it's default settings but nothing happens. Same issue with Mr. Antbez0, when you click to capture, it will process for a while then the quality of the picture becomes blurres. Hope you can help me with this issue. Thank you.

Y_ASUS

Last edited by Jei_ASUS on 2019/4/19 15:33

waitandbleed03 posted on 2019/4/19 13:57
Dear Asus Team,

Hi waitandbleed03,

Please tell me your firmware version and Camera version.
Firmware version: Settings > System > About phone > Software information
Camera App version: Settings > Apps & notifications > App info > Camera


Could you show me an original photo of the problem?
Please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) to prevent quality loss, and share the link with us.

Does this happen with the front camera or rear camera?
What are your camera mode and settings?
Please screenshot
1) the display after you open the camera, before you shoot the picture
2) top left corner "settings"

Please screen record and show me a short video of the process of shooting the picture, then photo processing and becoming blurred.
You may upload to ASUS WebStorage and share the link with us as well.

Thank you

waitandbleed03

Hi Mr. Jei,
1. Firmware: OPR1.170623.032.WW_Phone-15.0610.1903.26
2.Camera: 4.0.53.1_180517


Screenshots:
1.https://www.asuswebstorage.com/navigate/s/488D54DA5CC2433C9EEFD495026275D74
2.https://www.asuswebstorage.com/navigate/s/C7D5616881D241CBB10718BE495433134
3. https://www.asuswebstorage.com/navigate/s/2460880EA37E4204A7679259267CB9754

Y_ASUS

waitandbleed03 posted on 2019/4/21 22:33
Hi Mr. Jei,
1. Firmware: OPR1.170623.032.WW_Phone-15.0610.1903.26
2.Camera: 4.0.53.1_180517

Hi waitandbleed03,

For this situation, we would suggest you back up your phone,
and contact local support for further examination on your phone.
Official Support: https://www.asus.com/support/Service-Center-All-Countries
Sorry for any inconvenience this may cause.

antbez0

Jei_ASUS posted on 2019/4/15 08:42
Hi antbez0,

Does this happen with the front camera or rear camera?

Hey Jei_ASUS,

sry for the late respond.
it happens with the rear camera.
Firmware: OPR1.170623.032.WW_Phone-15.0610.1903.26
Camera: 4.0.53.1_180517

I took a screenshot and also video for you. I hope you can help me:

Video-Screenshots of taking pics in auto-mode and also with HDR on:

1)https://www.asuswebstorage.com/navigate/s/44719FFAF63F4487A7AD161312006D31W

2)https://www.asuswebstorage.com/navigate/s/F62E8CC164AC49569C1BF8B509086AD1W

Screenshots of camera display and settings:

1)https://www.asuswebstorage.com/navigate/s/02CA0D58485948FCBF7FEF4969671897W

2)https://www.asuswebstorage.com/navigate/s/C8A9F63BDD8341A393E4D98AD5C12146W

3)https://www.asuswebstorage.com/navigate/s/E56C699EC32C4ACB8D32BC5705F76749W

BraulioHoltz

for me in automatic mode the camera does not focus correctly, in manual mode it is possible to focus correctly