Wifi problem

edited September 2020 in Others
Model: ZE552KL
Firmware/App Version: Android 8
Location: Brazil
Frequency of Occurrence: constantly
Rooted: No
App Name:
Description: Wifi problem

I'm having problems with the wifi. Example if I am connected to my router and I disconnect the router from the energy, the cell phone remains connected to the wifi network of this router that was turned off, even having another wifi network nearby it does not disconnect automatically and connect in another wifi network.


  • Hi jhonyvivianello

    Good day
    Please help to confirm your model (ZE552KL or ZE553KL )
    What's your phone’s firmware version (Settings > About > Software information > Build number)
    Do you mean your phone remains connected to the wifi network after you choose "Forget network" to disconnect the wifi ?
    Please help to confirm, thank you :)
  • Selena_ASUS posted on 2019/4/9 22:08
    Hi jhonyvivianello

    Good day

    My phone is ZE553KL
    Android 8
  • jhonyvivianello posted on 2019/4/12 15:47
    My phone is ZE553KL
    Android 8

    Print screen firmware version
  • the problem is that the phone is not automatically disconnecting when the wifi signal is weak or simply the wifi router is disconnected from the power
This discussion has been closed.